Operation Manual

Table Of Contents
CyberLink StreamAuthor
178
Before Contacting Technical Support
Please take advantage of one of CyberLinks free technical support options:
consult the User Guide or the online help installed with your program.
refer to the Frequently Asked Questions (FAQs) in the Support section of the CyberLink
Web site.
http://www.cyberlink.com/multi/support/product_faq_home.jsp
The FAQs may have information and helpful hints that are more current than the User Guide and
online help.
When contacting technical support by email or phone, please have the following information
ready:
registered CD-key (located on your CD case)
the product name, version and build number, which generally can be found by clicking
on the product name image on the user interface
the version of Windows installed on your system
hardware devices on your system (capture card, sound card, VGA card) and their
specifications
the wording of any warning messages that were displayed (You may want to write this
down or take a screen capture)
a detailed description of the problem and under what circumstances it occurred