Instruction manual

ManualsBrandsCybernetics ManualsHome building and DecorV Series CY-miSAN-V

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Cybernetics UM-MV-86-B1-0801

virtual tapes. As explained earlier, the barcode labels will also be copied from physical

tape to virtual tape.

Problem:The miSAN-V-Series will not respond to a ping command.

Solution:

1. Make sure the miSAN-V-Series is powered on and fully initialized.

2. Make sure you are using a known good CAT 5e or 6 networking cable.

3. Confirm the IP address of the machine you are attempting to ping the miSAN-V-

Series from is on the same subnet as the miSAN-V-Series.

Problem:The miSAN-V-Series does not detect a physical tape device that is directly

attached to the miSAN-V-Series.

Solution:

1. Verify the physical devices are powered on and have passed their Power On Self-

Tes t ( P OS T ) .

2. Confirm the physical tape devices are securely connected to the SCSI ports labeled

“DRIVE” on the rear panel of the miSAN-V-Series.

Note:Ports labeled “HOST” are configured for a direct-host connection and cannot be

used for a SCSI device. If the other port is labeled “Reserved”, then your miSAN-V-

Series is not meant to connect directly to an external physical tape drive.

3. Check all cabling for damage and replace if necessary.

4. “Rescan physical devices” from the Web Control Panel

(See “Rescan SCSI buses” on page 103).

5. Save the Debug Log, accessible from the Web Control Panel: “Browser Links” >

“View debug messages”, and then contact Technical Support (See “ Technical

Support” on page 179).

Problem:The miSAN-V-Series does not detect any physical tape devices connected via

iSCSI.

Solution:

1. Verify you can successfully ping the IP address of the iSCSI physical tape devices. If

not successful, troubleshoot the network connections for both the miSAN-V-Series

and the iSCSI device.

2. Verify the “Remote iSCSI Devices” settings for the iSCSI devices are properly

configured (See “Remote iSCSI Devices” on page 91).

3. Verify the “Device Visibility” settings for the iSCSI devices are properly configured

(See “Device Visibility” on page 98).

4. Select “Tools” > “Rescan physical devices...” from the Web Control Panel (See

“Rescan SCSI buses” on page 103).

Problem:The miSAN-V-Series does not show any or all of the virtual tapes.

Solution:

1. Verify you have previously created the virtual tapes (See “Create Virtual Tapes” on

page 38).