Instruction manual

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Cybernetics UM-MV-86-B1-0801
2. Confirm you have assigned the created virtual tapes to the desired virtual devices
from the Web Control Panel: “Tools” > “Assign virtual tapes...”.
3. Capture a Debug Log from “Browser Links”, and then contact Cybernetics Technical
Support (See “Browser links” on page 70)
Problem:The Web Control Panel appears as a blank gray box. (The Java applet failed to
load.)
Solution:
1. Clear the Web browser cache.
2. Download and install the latest version of the Java™ web browser plug-in from the
Sun Microsystems Java website at http://www.java.com.
Problem:The Web Control Panel displays a “Lost communication” box, saying “The unit
is not responding.”
Solution:Telnet to the miSAN-V-Series, and then login as menu. If the “Offline Mainte-
nance” menu appears, try exiting the menu to bring the miSAN-V-Series back online,
which effectively restarts the unit. While restarting the miSAN-V-Series, read the startup
messages, and if the unit goes back to the “Offline Maintenance” menu, act accordingly to
fix the problem: for a SCSI bus problem, inspect the SCSI bus cabling. Else, if the prob-
lem persists, contact Technical Support for assistance (See Appendix E, “ Technical Sup-
port”).
Problem:One of the internal disk drives seems to have gone bad.
Solution:Log in to the 3ware Disk Manager 2 to see the status of the drive (See “Drive
Information Page” on page 122). If the disk drive is bad, follow instructions for removing
the drive in “Removing a Drive” on page 138and then instructions for adding a drive in
“Adding a Drive” on page 138. A good way to test the disk drive once it is removed from
the miSAN-V-Series is to install it in a PC and run a low-level (long) format. If the format
completes successfully, then the problem may be elsewhere. If the format fails, as
explained in “Product Warranty Statement” on page vi, contact Cybernetics Technical
Support (See Appendix E, “ Technical Support”) to initiate a service request. Customers
can opt to send the hard drive to Cybernetics to coordinate the service request through
the manufacturer or obtain service directly from the manufacturer.
Problem:The speeds on the miSAN-V-Series are slower than expected.
Solution:There are several possible causes for slower than expected speeds. Some of
the most common:
1. Slower than expected speeds to the miSAN-V-Series (i.e., writing/reading virtual
tapes)
a. Network Attached
• Make sure that ALL the networking hardware is capable of and connecting at
1000Base-T (1000 megabits per second).
Note:If the data travels through a single medium that is slower than 1000Base-T (e.g.,
100Base-T),then the data will travel at the slower speed throughout all the network.
• Make the data path as simple as possible, such that the number of network
hops is reduced if possible. Implement a dedicated 1000Base-T SAN
(subnetwork) for the miSAN-V-Series and connected data sources.