Instruction manual

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Cybernetics UM-MV-86-B1-0801
Appendix E
Return Policies
Shipping Damage
You must immediately inspect your new Cybernetics equipment and notify Cybernetics
and the freight carrier within 2 business days of receipt, if the item arrives damaged.
Cybernetics cannot be responsible for shipping damage that is not immediately reported
Hardware Products
At Cybernetics, we take customer satisfaction very seriously, and we value our relation-
ship with every customer. We go to great lengths to understand every aspect of your
requirements before we quote a solution, and we work closely with customers to make
sure the solution you receive will meet your expectations. Accordingly, our products are
backed by a 30-day functionality guarantee. If you experience any technical issues,
please contact our Technical Support group (see “Technical Support and Repair Proce-
dures” appendix) for free telephone support within 30 days of receipt of your order. If we
determine that the hardware is incompatible, and fails to function in your environment, we
will issue a RAN (Return Authorization Number) for the equipment. Upon receipt of the
equipment in new condition, we will issue a credit or refund for the purchase price paid,
less shipping and handling. If the equipment is returned for any reason other than an
approved functionality issue, a 15% restocking fee will apply. In all cases, the hardware
must be returned via prepaid air freight.
To qualify as eligible for return (with or without restocking fee), the transaction must meet
the following requirements:
• The product was purchased directly from Cybernetics
• The product was originally shipped within the past 30 days
• The customer made a good faith effort to cooperate with Cybernetics’ Technical
Support for troubleshooting
• Cybernetics has issued a RAN for the product
• The product is returned via an airfreight carrier
• The product arrives in undamaged, like new condition within 5 days of RAN issue date