Instruction manual

UM-MV-86-B1-0801 Cybernetics
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Software Products
Software is not eligible for return.
Tape Media Products
Unopened tapes are eligible for return within 14 days of the original shipment date.
Opened tapes are not eligible for return.
Promotional Items
If a promotional item was provided as the result of a hardware purchase, the promotional
item must also be returned in like new condition in the event a return is approved for the
qualifying hardware purchase. Media Club promotional items are not eligible for return.
Maintenance Contracts
Extended service contracts and upgraded maintenance service fees are not eligible for
refund. Cybernetics may, at its own discretion, prorate and transfer any remaining service
period to a new hardware purchase.
Exceptions to Cybernetics’ 30-day
Hardware Return Policy:
• Special order products and accessories are not eligible for return
• Custom built products and configurations are not eligible for return
Return Procedure
To return products, you must first contact Cybernetics Technical Support or Customer
Service at [phone] to request a Return Authorization Number (RAN) within the
return policy period applicable to the product you want to return. A refund or credit will not
be issued unless accompanied by a valid RAN.
You must:
1. All products returned to Cybernetics must be packed in the original shipping contain-
ers. If the original shipping containers were discarded, you can purchase replacements
through Customer Service or Technical Sales.
2. Return the products properly prepared for shipment, and in their original packaging
material, in new condition along with any media, documentation, and all other items that
Note
For a return, you must ship the product(s) to Cybernetics within five (5)
days of the date the RAN was issued.