Reviewer Guide User Guide
Reviewer Guide NetGenie – Read it first The most complex questions have the simplest answers. NetGenie is an embodiment of such a design philosophy. At home, our family is the most cherished part of our life and their security is our prime concern. They access the Internet for almost anything. From booking movie tickets, accessing Facebook to emailing, the Internet is woven into the fabric of day-to-day lives; and yet is the most vulnerable part too.
Reviewer Guide • NetGenie’s Web GUI • You can choose not to see the page again too! If you choose to log into NetGenie appliance, you will have a few more surprises awaiting for you. The GUI is colorful, fresh and vibrant. Here security is not painted in drab grey shades. The pages are refreshing and stimulating to look at. They are designed to encourage parents to access and experiment with the configurations to get the maximum mileage.
Reviewer Guide Table of Contents Preface ................................................................................................................... 6 Intended Audience.......................................................................................................................... 6 Guide Organization......................................................................................................................... 6 Typographic Conventions.............................................
Reviewer Guide Networking.................................................................................................................................... 41 • How many computers or devices can be connected wirelessly to NetGenie at the same time? .................................................................................................................................................... 41 • Internet access through my NetGenie appliance has stopped. What should I do? .........
Reviewer Guide Preface Welcome to Cyberoam NetGenie User Guide. Intended Audience This guide is intended for home users with basic Internet knowledge. Guide Organization This guide gives you information about the administration of Cyberoam NetGenie Home appliance while helping you manage and customize NetGenie to meet your personalized Internet safety requirements.
Reviewer Guide Typographic Conventions All contents in this guide including text or screenshots follow the given list of conventions Item Convention Part titles Bold and shaded font typeface Topic titles Shaded font typeface Subtitles Bold & Black typeface Navigation link Normal typeface Notes and Prerequisites Bold typeface between black borders Example Family Protection Introduction Notation conventions Family Protection → Device Whitelisting it means, to open the required page click on Fam
Reviewer Guide Part 1: Deploy your NetGenie Introduction NetGenie offers a safe online experience for your whole family. Keep hackers, viruses and other intruders at bay while your family surfs the Internet. Use NetGenie’s Parental Controls feature to protect your kids from harmful website content while managing their Internet time and experience. Get time and usage reports on your family’s web activities.
Reviewer Guide Defaults • Default IP address to access NetGenie: http://10.1.1.1 • Default Username: admin • Default Password: admin Appliance Reset Button: To reset appliance to factory default settings, keep the reset key pressed for 5 seconds. While doing so, all past upgrades and configurations will be lost. Surf using NetGenie Prerequisites: 1. Internet connectivity through a DSL/Cable modem/Direct Internet Cable with RJ45 (Ethernet) connection or USB Modem. 2.
Reviewer Guide Wired Connection - Secure Internet Connectivity through ADSL/Cable Modem 1. Unplug the cable that connects the ADSL Router/Cable Modem to your computer and plug it into the “WAN” NetGenie socket. 2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets. 3. Switch on your ADSL Modem/Cable Modem and wait till it connects to the Internet. The Internet LED on the ADSL modem will turn green and remain steady.
Reviewer Guide 1. Unplug the Internet cable that connects to your computer and plug it into the “WAN” NetGenie socket. 2. Use the RJ-45 Ethernet cable provided with the NetGenie appliance to connect your computer to any of the “LAN” NetGenie sockets. 3. Switch on your NetGenie appliance. Wait till the “Power” LED and “WAN” LED turns green. 4. Switch on your computer now. NetGenie's “LAN” LED will turn green and remain steady. 5. Open your browser and start surfing the Internet.
Reviewer Guide 8. Open your browser and start surfing the Internet. Your computer is now secured from online threats and malware with the Quick Security feature automatically turned on. Note: To configure age-appropriate Internet access for your family, refer the Family Protection section. If you are unable to connect to the Internet after following above procedure, please revert to your original setup and visit Cyberoam’s support section at www.netgenie.net.
Reviewer Guide through a broadband connection. This section is only relevant to you if need to dial up the Internet from your machine. (You will need your Username and Password for connecting to the Internet. Please contact your ISP if you lose them.) Go to Network Settings → Internet, select Internet connection type as PPPoE and fill up the required details.
Reviewer Guide MTU Specify MTU value (Maximum Transmission Unit) MTU is the largest physical packet size in bytes that can be transmitted in a network. This parameter becomes an issue when networks are interconnected and have different MTU sizes. Any packets larger than the MTU value are divided (fragmented) into smaller packets before being sent over. Default - 1492 Input range - 568 to 1492 Static IP Select the checkbox to bind a static IP address with the NetGenie appliance.
Reviewer Guide Screen- Configure USB Modem Screen Elements Description Internet USB Modem Connection Type Wireless Modem Information USB Modem Status of USB modem. Possible status: Status Plugged Unplugged USB Modem Signal strength of plugged USB modem. Signal Strength Country Select the Country. Service Provider Select the service provider name Service Name Specify name of the service if required. Dial Number Dial number of the selected service provider.
Reviewer Guide Authentication Username Password Pincode Init String Connection Demand MTU on Select the checkbox if you want to enable authentication for your USB modem. Specify the username if you have enabled authentication for your USB modem. Specify password. Specify the pin code of your area. Specify initialization string for your USB modem, if required. Select the checkbox against ‘Disconnect in’ and specify the value in seconds.
Reviewer Guide Screen- Configure Static Internet Connection Screen Elements Description Internet Static Connection Type IP Address IP Address Specify IP address provided by your ISP. Subnet Mask Specify subnet mask of your network. Gateway Specify gateway IP address for your network. DNS Server Configuration Static DNS Server Select the checkbox to configure static DNS server. Primary Specify IP address of primary DNS server. Secondary Specify IP address of secondary DNS server.
Reviewer Guide Part 2: Family Protection This section describes how to access and configure NetGenie security features to ensure threat free Web surfing for your entire family. It contains the following sub-sections: • Access NetGenie • Register NetGenie • Set System Time • Add User • User Internet Access Access NetGenie After successful deployment, NetGenie needs to be configured to enable parental controls. Enter the IP address http://10.1.1.
Reviewer Guide Log out procedure To avoid unauthorized users from accessing NetGenie, log out after you have finished working. This will end your session and mark your exit from NetGenie. Set System Time You need to update your local time zone in order to prepare time schedules for accessing the Internet and generating time-based reports. Go to System →Time to update your time zone.
Reviewer Guide Add User You need to add your family members in order to give age-appropriate Internet access to them. Go to Family Protection → Add User. Screen – Add User Screen Elements Description Username Specify the name of the individual for whom you wish to customize Internet access Specify a password. Re-enter your password in the Confirm Password field. Click to change the picture for a family member Drag the slider bar to reflect the appropriate age for any of your family members.
Reviewer Guide Note: Family members under 8 years of age might not be able to remember their password. Hence, we recommend that you omit specifying a password for them by simply leaving the password fields blank. Website List Enter one or more websites to be allowed or blocked for the user and click OK to save the changes. This section is used to customize NetGenie Web protection for the specific user. E.g.
Reviewer Guide Application List As and when required, you can customize the list of applications allowed and denied to a specific user. For this, click Application List icon to view, allow or block a specific application category. Expand the application tree to allow or block any specific application. You can also use this page to configure schedule-based application or application category access.
Reviewer Guide Screen – User Login Note: Password is mandatory for family member(s) above 8 years of age.
Reviewer Guide Screen – Successful User Login Click the link Do you want to Whitelist this device? if you do not want NetGenie to apply parental controls or ask for login every time you access Internet using this device. Provide your NetGenie administrator credentials and click Proceed to Whitelist the device.
Reviewer Guide Screen – Device Whitelist Note: Administrator credentials are required to Whitelist the device.
Reviewer Guide Part 3: What can NetGenie do for you? This section explains various useful scenarios through which NetGenie is able to ensure safe Internet experience for home users. Registration NetGenie registration is required to avail support subscriptions offered by NetGenie.
Reviewer Guide Screen – Registered Appliance Internet Access This section depicts various Internet access scenarios through NetGenie. • Is it mandatory to create a user in NetGenie in order to access Internet? No, you do not need to create user(s) in NetGenie unless you want to implement age-appropriate Internet access and parental controls for individual(s). • How can I access and configure my NetGenie appliance? NetGenie can be accessed and configured using its web-based user interface.
Reviewer Guide Screen – Add User • Is password mandatory for family members of all age groups? No, family members under 8 years of age might not be able to remember their password. Hence, having one is not mandatory for these users. • Which websites will be accessible by default to my 6 year old? The following list of websites is accessible by default to users under 8 years of age: 1. www.preschoolcoloringbook.com 2. www.learningplanet.com 3. www.kids.discovery.com 4. www.kids.nationalgeographic.com 5.
Reviewer Guide • Do I need to manually add each website, which I want to be allowed for my kid? No, NetGenie’s Web categorization has been purpose-built to serve the Internet security needs of users belonging to different age groups. You only have to configure age-appropriate Internet access for your child in order to ensure safe Internet surfing. • How can I customize Website category access for a specific user? 1. Log in to NetGenie with administrator credentials. 2.
Reviewer Guide Screen- Block Website Category 5. Click to configure time-based Internet access.
Reviewer Guide Screen- Customized Website Category Access • I want my daughter to be allowed access to www.facebook.com but I do not want her to access other social networking websites. Is it possible? 1. Log in to NetGenie with administrator credentials. 2. Add or Edit the user that has been created for your daughter. 3. Click Website List, specify www.facebook.com under Allow Websites list and click OK to save changes in Website access. 4.
Reviewer Guide Screen – Time based Web Category Access • I’m receiving “Blocked Website” message when I try to access www.google.com through NetGenie. Is there any way one can allow access to the blocked website(s) from the authentication page? NetGenie displays a “Block Website” message if it finds any content of specified websites inappropriate for your age group. The error page reflects NetGenie’s Web categorization for the given URL, which helps users understand the reason why it was blocked.
Reviewer Guide Screen – Administrative Credentials Screen – Website Redirection • I want to know the categorization for a Website. Is there any way to know the same using NetGenie? Yes, NetGenie’s Search Category feature allows you to find out the categorization for any given website URL. 1. 2. 3. 4. Log in to NetGenie with administrator credentials. Go to Family Protection → Search Category. Specify the website URL in the given textbox.
Reviewer Guide Screen – Search Category Once you find out the Web category for a specific Website, you can apply time-based controls over that category. • I want to allow only Yahoo Messenger to my 10- year- old daughter that too in the evening between 6 to 9. I also want to block any other chat messengers, what should I do? You can customize application access for your daughter. Please follow the steps given below: 1. Log in to NetGenie with administrator credentials. 2.
Reviewer Guide Screen- Application List 5. Click Yahoo Messenger to allow access. It will turn green. Screen- Allow Application against Yahoo Messenger to apply time-based access and select the time slot 6. Click when you want her to access Yahoo messenger.
Reviewer Guide Screen- Schedule based Application Access 7. Click OK to save the changes. Screen- Customized Application Access • I am not able to access the Internet using my smartphone, why? There can be several reasons for this. Please check the following things are configured properly: 1. Enable smartphone Wi-Fi Please make sure that Wi-Fi is enabled in your smartphone. 2.
Reviewer Guide 4. Enable UPnP By default, UPnP is enabled in NetGenie. 1. Log in to NetGenie with administrator credentials. 2. Go to Security → UPnP. 3. Click checkbox against Enable UPnP if it is disabled. 4. Click Apply. Screen- Enable UPnP 5. Single Window Supported Browser There are chances that your smartphone may not support multi window browsers which means you will first need to exit the authentication window in order to surf the Web.
Reviewer Guide Screen- Allow uncategorized Websites 3. Uncheck the option to allow uncategorized websites. Screen- Block uncategorized Websites • What if one of my family members forgets their password? In such a scenario, you will have to reset the password for your family members. 1. Log in to NetGenie with administrator credentials. 2. Go to Family Protection and select the user for whom you want to reset the password. 3. Specify new password and confirm. 4. Click Apply to save the changes.
Reviewer Guide Device Whitelisting • How do I make sure that every time I login using my laptop, I do not have to see the authentication page? OR • I do not want to authenticate every time I try to access the Internet using NetGenie. What should I do? You need to whitelist your laptop or other web device in order to avoid the authentication page each and every time. If you are logging in as an existing user, please refer to User Internet Access section to learn how to whitelist a device. OR 1.
Reviewer Guide System • How do I change my NetGenie administrator password? It is recommended to change NetGenie administrator password as soon as you log in for first time. 1. Log in to NetGenie with administrator credentials. 2. Go to System → Admin Password. 3. Specify NetGenie’s current password. 4. Specify new password to access NetGenie. It can be 16 characters long. 5. Confirm new password. 6. Click Apply to save the changes.
Reviewer Guide Screen- System Overview Networking • How many computers or devices can be connected wirelessly to NetGenie at the same time? A maximum of twenty (20) devices can be wirelessly connected to NetGenie at any instance. • Internet access through my NetGenie appliance has stopped. What should I do? You need to restart your NetGenie appliance in order to get back Internet access. 1. Log in to NetGenie with administrator credentials. 2.
Reviewer Guide By default, NetGenie appliance(s) are wireless enabled. Check WLAN/WPS LED of your NetGenie appliance. If it blinks green, it means Wi-Fi is enabled in your NetGenie appliance. If it does not, then follow the given steps: 1. Log in to NetGenie with administrator credentials. 2. Go to Network Settings → Wireless and select the checkbox “Enable Wireless” to enable wireless connectivity in your NetGenie appliance. 3. Click Apply to save the changes.
Reviewer Guide Screen- Hide SSID • Can I change the name of my Network? Yes, you can change the name and password of your network. 1. Log in to NetGenie with administrator credentials. 2. Go to Network Settings → Wireless. 3. Specify new name of your network in SSID field. 4. Select checkbox “Show Password” to view current password. 5. Specify new password for your network in WPA Key field. 6. Uncheck the checkbox “Show Password” to display bullets as placeholder instead of real password. 7.
Reviewer Guide Security • Does NetGenie protect my network from viruses and other malicious software? OR • I want to protect my network from viruses. What should I do? NetGenie appliances are shipped with in-built Anti -Virus and Intrusion Prevention capabilities. 1. Log in to NetGenie with administrator credentials. 2. Go to Security → Anti-Virus and Security → Intrusion Prevention to check the status of anti-virus and IPS services.
Reviewer Guide • Can I manually update malware signature database? Yes, you can manually update NetGenie malware signature database if you do not want to wait 6 hours to get the updated signatures. 1. Log in to NetGenie with administrator credentials. 2. Go to System → Signature Updates. 3. Click Update to manually update signature database.
Reviewer Guide Screen- Upload Signature File Upgrade, Back-up, Restore • How can I check availability of upgrade(s) available for my NetGenie appliance? Visit one of the following websites to get the information regarding signatures and firmware upgrades available for your NetGenie appliance. • https://customer.netgenie.net/ • http://download.netgenie.
Reviewer Guide Screen- Configuration Back-up Screen- Save Configuration Back-up Note: The back-up file will be a TGZ file. • My system is crashed but I do have configuration back-up I took a few days back. What should I do to restore my NetGenie settings: OR • How to restore configuration back-up in NetGenie appliance? To restore NetGenie configuration, 1. Log in to NetGenie with administrator credentials. 2. Go to System → Config Manager. 3. Browse the back-up file stored in your machine. 4.
Reviewer Guide Screen- Restore Back-up • How can I restore Factory Default Configuration? There are two ways to restore NetGenie’s Factory Default configuration: Keep the reset key (given next to WPS switch of your appliance) pressed for 5 seconds. OR 1. Log in to NetGenie with administrator credentials. 2. Go to System → Config Manager. 3. Click Restore for Default Profile - Factory Default Configuration under Configuration Profile Manager section.
Reviewer Guide Screen- Create Configuration Profile Screen- Configuration Profiles You can restore and delete any of these configuration profiles as and when required. You can also download these configuration profiles on your machine for future use. Logs and Reports • I want to find out which websites are being accessed by my son in my absence.
Reviewer Guide Screen – Web Activity Report • From where can I see overall Internet traffic passing through my NetGenie appliance? You can get required information from Logs and Reports → Statistics page. This page displays Internet traffic statistics for different security modules of NetGenie. Screen – Network Statistics • I want to find out which applications are being accessed by my Son in my absence.
Reviewer Guide your son. Application activity report displays accessed application names corresponding to the user and source IP addresses along with dates, time, categories, actions taken, messages and severity. You can perform search queries in the Application activity logs based on dates and keywords. Screen – Application Activity • From where can I view details of viruses detected by NetGenie? Go to Logs and Reports → Anti Virus to view the list of all viruses detected and blocked by NetGenie.
Reviewer Guide This page displays details of connected DHCP clients and logged in users. DHCP Clients This page displays DHCP host name, MAC address and IP address of accessing device and time when the DHCP client will try to renew the leased IP address. Screen – DHCP Clients Logged In Users This page displays a list of users along with IP address and login duration.
Reviewer Guide Screen – Web Protection • I have set time as per my local time zone but why is NetGenie still not showing it? NetGenie communicates with NTP servers over Internet to update system time. If NetGenie does not have Internet connectivity, system time will not be synchronized with NTP server. Hence, perform the following checks: • WAN cable is properly connected to NetGenie WAN socket. • WAN port is blinking green.
Reviewer Guide • Is there any way to turn off NetGenie’s logging feature? Yes, you can disable NetGenie’s logging feature (not recommended) by the following steps: 1. Log in to NetGenie with administrator credentials. 2. Go to Logs and Reports → Configuration. 3. Select checkbox ‘Disable all logs’ to stop NetGenie’s logging and reporting engine. Screen – Disable Logging 4. Click Apply to save changes.
Reviewer Guide Screen- Anti Virus Action Configuration 4. Click Apply to save changes. • I do not want NetGenie to scan MS-Word documents for viruses, is it possible? Yes, you can customize anti virus protection cover provided by NetGenie. Please follow the given below steps to do so: 1. Log in to NetGenie with administrative credentials. 2. Go to Security → Anti Virus.
Reviewer Guide Screen- Enable Anti Virus Protection 3. Expand ‘Show Advanced Settings’ drop-down, click ‘Ignore Following File Extensions’ tab and select checkbox against Microsoft Word Document. Screen- Advanced Anti Virus Settings 4. Click Apply to save changes. • What does NetGenie offer under Intrusion Prevention System? NetGenie’s Intrusion Prevention System is a signature-based system, which performs following security checks to prevent your network from malicious traffic.
Reviewer Guide Screen- Enable Intrusion Prevention 3. Expand ‘Show Advanced Settings’ drop-down, and change the default security settings if required. Screen- Advanced Intrusion Prevention 4. Click Apply to save changes. • Can I customize NetGenie’s intrusion prevention signatures? Yes, you can change Action to be taken and Logging status of any intrusion prevention signature. Please follow below steps to customize intrusion prevention signatures: 1. Log in to NetGenie with administrator credentials. 2.
Reviewer Guide Screen- Customize IPS Signatures 6. Click Apply to save changes. • What is Port Forwarding? How can I configure port forwarding in NetGenie? Port forwarding is useful when you want to keep unwanted traffic away from your network. It allows you to use one IP address for all external Internet communications and hosting multiple servers (Web, FTP and Gaming) with different IPs and ports internally. It will hide service(s) running on your network. To configure port forwarding in NetGenie, 1. 2.
Reviewer Guide Screen- Port Forwarding Rule 7. Select the checkbox “application name” if you want to delete the application and click Apply. • Can I access NetGenie over Internet? Pre-requisite: You must know public IP address of your network provided by your ISP in order to access NetGenie over Internet. Yes, you can access your NetGenie appliance over Internet. Please follow given below steps: 1. 2. 3. 4. Log in to NetGenie with administrator credentials. Go to System → NetGenie Access.
Reviewer Guide 5. Use your Internet IP address (public IP address provided by your ISP) to access NetGenie over Internet. Please remember that if your Internet connection type is set to DHCP from Network Settings → Internet then you will need to select your DNS server as Dynamic DNS from Network Settings →Dynamic DNS and register your public IP address with the Dynamic DNS provider.
Reviewer Guide Screen- Network Overview • I want to change the default IP address of my NetGenie appliance, can I do it? Yes, you can change the default LAN IP address of your NetGenie appliance. To do it, 1. Log in to NetGenie with administrator credentials. 2. Go to Network Settings → Local Network. 3. Specify a new IP address for your NetGenie appliance. 4. Select checkbox against ‘Enable DHCP server’ if you want NetGenie to lease IP addresses to multiple devices. 5.
Reviewer Guide MAC address. This is done because some ISPs tie your MAC address to their DHCP server so making any changes to the router leads to chances that the ISP will not allow you to surf the Internet since the MAC address listed in the ISP list will be different from that of your new router. We recommended you to clone the MAC address in order to ensure uninterrupted connectivity. The given steps below enable you to clone the MAC address of your router: 1. 2. 3. 4. 5.
Reviewer Guide Screen- Firewall Rule The newly created custom service(s) will be added in the list of Custom Service List. to remove created service(s). Click Note: You can create a maximum of 10 (ten) custom services and 5 (five) firewall rules by through this page • I have set up a small network at home. I use NetGenie to surf the Internet using my laptop while I am keeping one game server behind a router, which is connected, to NetGenie.
Reviewer Guide Screen- Network Diagram Now if you want to access your game server, which is placed behind the router using your laptop, please follow the given below steps: 1. 2. 3. 4. 5. 6. Log in to NetGenie with administrator credentials. Go to Network Settings → Routing. Specify Destination IP i.e. IP address of your game server. Specify corresponding subnet mask. Specify IP address of the gateway as IP address of NetGenie. Click Apply to save changes.
Reviewer Guide Screen- Route Rule Note: You can create a maximum of 3 (three) routes.
Reviewer Guide Menu Structure System Overview Registration Firmware Upgrade Restart Device Signature Updates Admin Password NetGenie Access Time Config Manager Family Protection Website Exceptions Device Whitelist Search Category Add User Security Anti Virus Firewall Port Forwarding Intrusion Prevention UPnP Network Settings Overview Internet Local Network Wireless Dynamic DNS Routing Logs and Reports Statistics Web Activity Application Activity Connected Users Anti Virus Intrusion Prevention Configuration
