User Manual

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The port that was set up in the Security/Network page may be occupied by other applications or services. This
indicates that the pages can’t be accessed through the assigned port. Follow below steps to continue accessing
the Agent/Client/Center web:
 Find the webserver.xml file located at <Installation_directory>/etc/agent folder on the Agent computer or
<Installation_directory>/etc/client folder on the Client computer.
 Use the text editor to open the webserver.xml and you can find the <httsPort> tag in the file as below
example:
<?xml version=”1.0” encoding=”UTF-8” standalone=”yes”?>
<webServer>
<httpsMode>ENABLE</httpsMode>
<httpsPort>port_number</httpsPort>
</webServer>
</webServer>
Change the port of the <httpsPort> and make sure that the port is not occupied by other services or
applications. Save the webserver.xml file. (httpsNumber is numeric from 1 - 65535)
Note: The default port number is 53568.
 Find the PowerPanel
®
Business Edition service at the Control Panel/Administrator Tools/Services and
restart the service in order to access through this new setting.
10. The host name and IP address at the Agent’s banner on the vMA of the VMware ESXi host displays
Unknown.
Follow below steps to correct this condition:
 Run the command ‘sudo vi /etc/hosts’ with root permission.
 Add the below snippet with the IP address and hostname.
192.168.1.1 hostname
Note: IP address and host name can be inquired using the commands ‘ifconfig’ and ‘hostname’.
 Restart the service using the commands ‘sudo service ppbed stop’ and ‘sudo ppbed service start’
 Login the page again. The host name and IP address will be correct.
11. My Client computer always shuts down/ hibernates on each time my system starts.
It may be caused by the following conditions:
 Due to too short shutdown time or an unresolved problem, a power event which causes system shutdown may
occur incessantly on each time system starts. For example, if a network communication lost event final results
in system shutdown, Client will be aware of communication loss and shutdown system soon.
 Make sure that Client computer is assigned to match the actual outlet connection. Computers on NCL outlets
will shutdown prior to ones on CL outlets when a power event occurs.
Follow below steps to avoid the Client shutdown/hibernation on each time system boots.
For Windows Users.