Owners manual

CyberPower Remote Management System
32
Troubleshooting
Problem
Solution
Unable to configure the
Remote Management
Card by method 1 or
method 2 in user’s manual.
1. Check the LED status, the condition is normal when the yellow
and green LEDs are both on.
If green LED is off :
►Check if the Remote Management Card is properly seated in
the UPS and the UPS power is connected to working electrical
outlet.
If yellow LED is off :
►Ensure the network connection is good.
2. Ensure the PC being used is on the same network subnet as
Remote Management Card.
3. Ensure the Jumper on the Reset Pin is correctly installed.
Unable to ping the Remote
Management Card
1. Use method 1 and method 2 in user’s manual to get/set a correct
IP address for the Remote Management Card.
2. If the PC being used is on a different network subnet from the
Remote Management Card, verify the setting of subnet mask
and the IP address of gateway.
Lost the user name and
password
Please refer to the “Reset to Default Setting / Recover from a Lost
Password” part in the user’s manual.
Default Network Setting
IP: 192.168.20.177
Subnet mask: 255.255.255.0
DHCP: On
Unable to access the Web
Interface.
1. Ensure the Http/Https access is enabled.
2. Ensure you can ping the RMCARD.
3. Ensure you are specifying the correct URL.
Unable to operate a SNMP
get/set.
SNMPv1: Verify the community name.
SNMPv3: Verify the user profile configuration.
Unable to receive traps.
1. Ensure the trap types (SNMPv1/SNMPv3) and trap receiver are
configured correctly.
2. Ensure the IP address of gateway is configured correctly if the
RMCARD and NMS are on a different physical network.