Service manual
Page
7-2
Cybex
600T Treadmill
Service
Manual
4. At Cybex's discretion, the technician may request that you return the problem part(s)
to
Cybex for evaluation and repair or replacement. The technician will assign you
an
RMA
number. This number must be clearly displayed on the outside
of
the package that
contains the item(s)
to
be returned. Include a description
of
the problem, the serial
number
of
the treadmill and the name and address
of
the owner
in
the package along
with the part(s).
5. Forward the package
to
Cybex, prepaid for shipping charges.
Cybex International, Inc.,
Attn: Customer Service Department
10 Trotter Drive
Medway, MA 02053
NOTE: Merchandise returned without an RMA number on the outside
of
the package
or
shipments sent C.O.D. will
not
be accepted
by
the Cybex receiving department.
Damaged Parts
Materials damaged
in
shipment should not be returned for credit. Shipping damages are the
responsibility
of
the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent
Damage
- Upon receipt
of
your shipment, check all boxes carefully. Any damage
seen with a visual check must be noted on the freight bill and signed by the carrier's agent.
Failure
to
do
so will result
in
the carrier's refusal
to
honor your damage claim. The carrier will
provide you with the required forms for filing such claims.
Concealed
Damage
- Damage not seen with a visual check upon receipt
of
a shipment but
noticed later must be reported
to
the carrier as soon as possible. Upon discovery
of
the
damage, a written or phone request
to
the carrier asking them
to
perform
an
inspection
of
the
materials must be made within ten days
of
the date
of
delivery. Keep all shipping containers
and packing materials: they will be needed as part
of
the inspection process. The carrier will
provide you with
an
inspection report and the necessary forms for filing a concealed damage
claim. Concealed damage is the carrier's responsibility.