User guide

Appendices 49

Make sure that you have keyboard/mouse privileges for that channel.

Verify that the mouse driver and application are conﬁ gured properly for mouse support.

Verify that the computer works properly with a mouse connected directly to it. If

the problem persists, contact Avocent Technical Support.

Mouse is inoperable on all computer channels

Verify that the mouse is plugged into the correct PS/2 port on the AutoView.

Try the mouse reset command <MR> or try the Reset PS/2 Standard Mse/Kbd

command from the OSD Command menu for computers using PS/2 mice. Use

<MW> or Reset PS/2 wheel Mse/Kbd for computers using the Microsoft IntelliMouse.

(For more information on Command Mode, see Keyboard Switching in Chapter 3.)

Verify that the mouse works when connected directly to a computer.

Cycle power to the AutoView unit. (You do not have to power down your

computers for this.) If the mouse remains inoperable, power down all attached

computers, cycle power on the AutoView, then repower the computers. If the

problem persists, contact Avocent Technical Support.

Extended access video is unrecognizable

Verify the extended access monitor capabilities are equal to or greater than the local

monitor capabilities. Plug and Play video is only supported on the local video port.

Keyboard is inoperable on one computer channel

If the keyboard does not function on one channel, verify that the cables from the

computer to the AutoView are connected properly.

If you are operating in secure mode, verify your keyboard and mouse privileges.

Verify that the keyboard works properly connected directly to the computer. If the

problem persists, contact Avocent Technical Support.

Keyboard is inoperable on all channels

If the keyboard does not work on any channel, try the Reset PS/2 Mse/Kbd

command from the OSD Command menu.

Try a different keyboard. If the keyboard still does not function, cycle the power

on the AutoView unit.

Cycle power on all attached computers and the AutoView unit and try again. If

the problem persists, contact Avocent Technical Support.

Keyboard is inoperable after switching channels

If you are operating in secure mode, verify your keyboard and mouse privileges. If

the problem persists, call Avocent Technical Support.

Try changing the keyboard scan set for that channel by using the keyboard

command sequence <Kn>. (For more information on Command Mode, see

Keyboard Switching in Chapter 3.)

Characters on screen do not match keyboard input

Try changing the keyboard scan set for that channel by using the keyboard command

sequence <Kn>. (For more information on Command Mode, see Keyboard

Switching in Chapter 3.) If the problem persists, call Avocent Technical Support.