Owner`s manual

Cybex Eagle 11111 Fly/Rear Delt Owner’s Manual
Customer
Service
Page 3-1
3 - Customer Service
Contacting Service
Hours of phone service are Monday through Friday from 8:30 a.m. to 6:00 p.m Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300 or fax [phone].
Find information on the web at www.cybexintl.com or e-mail at [e-mail].
Ordering Parts
Fax orders to 508-533-5183. To speak with a customer service
representative, call 888-462-9239 (for customers living within
the USA) or 508-533-4300 (for customers outside the USA).
You may also contact us through e-mail at
[e-mail].
Having the following information ready when calling, will assist our
Cybex representatives in serving you.
Unit Serial Number
•
Product Name•
The unit serial number and product name can be found on the serial number decal.
Part Description•
Part Number•
Part descriptions and part numbers are located on the web at www.cybexintl.com.
Shipping Address•
Contact Name•
In addition to your shipping address and contact name, your account number is helpful but not required.
Return Material Authorization (RMA)
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for placement, repair or credit. The system assures that returned materials are properly handled and analyzed. Follow the
following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will request a RMA from Cybex, if
applicable. Under no circumstances will defective parts or equipment be accepted by Cybex without proper RMA and an Automated
Return Service (ARS) label.
NOTE: All inspections
and repairs must be
performed by trained
service personnel only.
Cybex will void warranty if
non-Cybex replacement parts
are used.