Service manual

Cybex Plate Loaded Owner’s Manual
Customer
Service
Page 5-1
5 - Customer Service
Contacting Service
Hours of phone service are Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern
Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
Your options at this number include:
• Press 63 to place a parts order or to check parts order status.
• Press 64 to speak to a technical support representative regarding troubleshooting or to
schedule a field service call.
• Press 65 to check status of a repair order only and you have your RRM number.
• Press 66 to check status of a dispatched field service call and you have your inquiry
number.
• Press 67 for service of a medical or isokinetic product.
• Press 0 to go to the Cybex operator.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-
4300 or fax [phone].
Order parts and find information on the web at www.eCybex.com or by e-mail at techhelp@
cybexintl.com.
Ordering Parts
Visit eCybex.com to shop for parts online or fax your order to 508-533-5183.
To speak with a customer service representative, call 888-462-9239 (for customers living
within the USA) or 508-533-4300 (for customers outside the USA). You may also contact us
through email at [e-mail]
Having the following information ready when calling will assist our Cybex representatives in
serving you:
• Unit Serial Number
• Product Name
The unit serial number and product name can be found on the serial number decal. See
Chapter 7 for exact location of serial number decal.
• Part Description
• Part Number
Part descriptions and part numbers are located in Chapter 7 of this manual.