Specifications

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6 / TROUBLESHOOTING
CYBEX for evaluation and repair or replacement. The technician
will assign you an RGA number. This number should be put on
the outside of the package that contains the item(s) to be
returned. Include a description of the problem, the serial number
of the treadmill and the name and address of the owner in the
package along with the part(s).
5. Forward the package to CYBEX, prepaid.
Note: Merchandise returned without an RGA number on the
outside of the package or shipments sent C.O.D. will not be
accepted by the CYBEX Receiving Department.
Damaged Treadmill or Parts
Goods damaged in shipment should not be returned for credit
before notifying the carrier. Shipping damages are the
responsibility of the carrier (UPS, Federal Express, trucking
companies, etc.).
Apparent Damage
Upon receipt of your shipment, check the boxes carefully. Any
damage seen with a visual check must be noted on the freight
bill and signed by the carrier’s agent. Failure to do so will result
in the carrier’s refusal to honor your damage claim. The carrier
will provide you with the required forms for filing such claims.
Concealed Damage
Damage not seen with a visual check upon receipt but noticed
later must be reported to the carrier as soon as possible. Upon
discovery of the damage, a written or phone request to the
carrier asking them to perform an inspection of the goods must
be made within ten days of the date of delivery. Keep all
shipping containers and packing materials; they will be needed
as part of the inspection process. The carrier will provide you
with an inspection report and the necessary forms for filing a
concealed damage claim.
Concealed damage is the carrier’s responsibility.
Thank You for Buying the CYBEX 400T
The 400T is built for years of reliable performance and will
continue to challenge your fitness goals. If you have any
questions about your treadmill or comments about our products
or this owner’s manual, please call our toll-free Customer Hotline
(in North America call 888-462-9239. In all other areas dial
508-533-4300 or fax [phone]). We welcome comments
and suggestions from all CYBEX owners.
Concealed damage is the carrier’s
responsibility.