Appendices Tips for Using CyberGenie PC Performance The CG 2400 system shares resources with other software on your PC. Applications that require large amounts of memory and processor time impact CyberGenie’s ability to recognize speech commands. If you experience delays of more than one or two seconds during a speech command, try closing any open software applications to see if CyberGenie@Work will speed up.
Stefanie Celine How to enter Pronounce a as aa Stefaa nie Pronounce i as e Ce-l e n e No, thanks or Nope, or pressing 1 on the handset for Yes or 2 for No. Asking for help You can ask for help at any time by saying something like I need help, or Help me , and CyberGenie will guide you. You can also press 0 at any time when using the handset to get CyberGenie’s help.
• To repeat a message: Repeat it or Repeat message CyberGenie Press 3 Keypad • Entering Non-Numeric Symbols from the Handset Keypad You can use the keypad to enter letters and symbols from the handset. To move to the next message: Next or Next message or Go to the next one CyberGenie This feature is used when selecting a name to dial from the handset phonebook (see “ Placing a Call Using the Phonebook” on page146) or when renaming the base station (see “Renaming a Base Station” on page 167).
Tables Call being set up DA 202 Base Station Indicator Light Status Indicator Green Green blinking Amber Amber blinking Red Off State Base station is successfully connected to the PC and CyberGenie@Work is running. Firmware is being downloaded from the PC to the base station. Base station running in standalone mode (PC is not on, software is not loaded or USB cable is disconnected). Hardware is initializing and is in diagnostic mode. If red for a few seconds, base station is initializing.
Disconnects Retrieve Park Conference User has transferred call and hung up before call was answered. Reinstalling the Software A call has been disconnected. There may be instances where you will want to uninstall the CyberGenie@Work software. A parked call has been retrieved. A call has been parked. Data backup When uninstalling the software, you have the option of backing up the CyberGenie@Work data files.
7. When the backup procedure is complete, click O K. 8. When prompted whether you want to Remove Shared File? click No to All. 9. The screen displays the progress of the uninstall procedure. 10. When uninstall is complete, click OK . To reinstall the software: NOTE: Leave the CD in the drive when you restart the computer. You will need the CD in the drive to complete installation and run the Configuration Wizard. 1. Ensure that the CyberGenie@Work server is closed.
MS Outlook can be installed on a system which has only WMS. However, you should not try to install WMS on a system that already has MS Outlook setup since there might be a conflict with some of the files. When MS Outlook is installed on top of WMS, verify the Mail settings either in Control Panel or by selecting the Tools Services options in MS Outlook. Importing Contact Information into Outlook or Windows Messaging In MS Outlook, contacts can be imported from another .pst file.
Situation CyberGenie@Work always uses nonbusiness hours welcome message Description Cause Incorrect configuration. Actions Verify that the A LW AYS U S E N ON BUS IN ESS H O URS on the Set Business Hours tab for External Line(s) configuration is unchecked. Check the PC system time.
pressing Cause Handset is subscribed but not assigned yet, or inconsistent state of base station, handset, or software. Actions Make sure the handset is assigned to a user. Reset the handset power. Make sure the base station light is amber or green. Make sure that at least one phone line cable is plugged in and Line 1 is defined in the configuration. Refer to the handset manual for additional information.
CG 2400 Use r Guide Record Your PINs Record your PINs in the spaces below for safekeeping and easy reference: System: Handset PIN: User PIN: 188 Base Station ID PIN # __________________ ___________________ Handset Number PIN # _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ______
Appendices Tips for Using CyberGenie PC Performance The CG 2400 system shares resources with other software on your PC. Applications that require large amounts of memory and processor time impact CyberGenie’s ability to recognize speech commands. If you experience delays of more than one or two seconds during a speech command, try closing any open software applications to see if CyberGenie@Work will speed up.
Stefanie Celine How to enter Pronounce a as aa Stefaa nie Pronounce i as e Ce-l e n e No, thanks or Nope, or pressing 1 on the handset for Yes or 2 for No. Asking for help You can ask for help at any time by saying something like I need help, or Help me , and CyberGenie will guide you. You can also press 0 at any time when using the handset to get CyberGenie’s help.
• To repeat a message: Repeat it or Repeat message CyberGenie Press 3 Keypad • Entering Non-Numeric Symbols from the Handset Keypad You can use the keypad to enter letters and symbols from the handset. To move to the next message: Next or Next message or Go to the next one CyberGenie This feature is used when selecting a name to dial from the handset phonebook (see “ Placing a Call Using the Phonebook” on page146) or when renaming the base station (see “Renaming a Base Station” on page 167).
Tables Call being set up DA 202 Base Station Indicator Light Status Indicator Green Green blinking Amber Amber blinking Red Off State Base station is successfully connected to the PC and CyberGenie@Work is running. Firmware is being downloaded from the PC to the base station. Base station running in standalone mode (PC is not on, software is not loaded or USB cable is disconnected). Hardware is initializing and is in diagnostic mode. If red for a few seconds, base station is initializing.
Disconnects Retrieve Park Conference User has transferred call and hung up before call was answered. Reinstalling the Software A call has been disconnected. There may be instances where you will want to uninstall the CyberGenie@Work software. A parked call has been retrieved. A call has been parked. Data backup When uninstalling the software, you have the option of backing up the CyberGenie@Work data files.
7. When the backup procedure is complete, click O K. 8. When prompted whether you want to Remove Shared File? click No to All. 9. The screen displays the progress of the uninstall procedure. 10. When uninstall is complete, click OK . To reinstall the software: NOTE: Leave the CD in the drive when you restart the computer. You will need the CD in the drive to complete installation and run the Configuration Wizard. 1. Ensure that the CyberGenie@Work server is closed.
MS Outlook can be installed on a system which has only WMS. However, you should not try to install WMS on a system that already has MS Outlook setup since there might be a conflict with some of the files. When MS Outlook is installed on top of WMS, verify the Mail settings either in Control Panel or by selecting the Tools Services options in MS Outlook. Importing Contact Information into Outlook or Windows Messaging In MS Outlook, contacts can be imported from another .pst file.
Situation CyberGenie@Work always uses nonbusiness hours welcome message Description Cause Incorrect configuration. Actions Verify that the A LW AYS U S E N ON BUS IN ESS H O URS on the Set Business Hours tab for External Line(s) configuration is unchecked. Check the PC system time.
pressing Cause Handset is subscribed but not assigned yet, or inconsistent state of base station, handset, or software. Actions Make sure the handset is assigned to a user. Reset the handset power. Make sure the base station light is amber or green. Make sure that at least one phone line cable is plugged in and Line 1 is defined in the configuration. Refer to the handset manual for additional information.
CG 2400 Use r Guide Record Your PINs Record your PINs in the spaces below for safekeeping and easy reference: System: Handset PIN: User PIN: 188 Base Station ID PIN # __________________ ___________________ Handset Number PIN # _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ___________________ _________ ______