How-To Guide Chapter 9

CG 2400 User Guide
178
Blind transfer User has transferred call and hung up before call was
answered.
Disconnects
A call has been disconnected.
Retrieve A parked call has been retrieved.
Park
A call has been parked.
Conference A call has been conferenced in.
Message Notification
A message notification has been sent by CyberGenie
to a user.
Auto-Attendant
Timeout
Call has been re-routed after three failed attempts by
CyberGenie to understand caller request.
Paging System is ringing all handsets.
No Handset
User does not have handset assigned.
Busy Forward
Call was forwarded from handset because of busy
signal.
Call Rejected
A call has been sent to the call rejection message.
Call Waiting Accepted A handset user has taken a call that came in on call
waiting.
Appendices
179
Reinstalling the Software
There may be instances where you will want to
uninstall the CyberGenie@Work software.
Data backup
When uninstalling the software, you have the option
of backing up the CyberGenie@Work data files.
These files store such data as saved voicemail
messages, user data (including call routing and other
preferences), and so on. It also includes the system
PIN information.
If you forget the
system PIN
If you forget your system PIN, you will need to
uninstall CyberGenie@Work without saving the data,
then reinstall the software.
You will also need to reinstall the software if you get
an upgraded version of the program.
To uninstall the software:
1. Right-click on the icon on the Windows taskbar.
2. Select Shut Down. A dialog box opens:
3. Click the Backup data files checkbox, then click
Yes to back up your data.
4. Click Start on the Windows taskbar, then select
Programs> CyberGenie>Uninstall.
5. A message displays: Are you sure you want to
completely remove CyberGenie and all of its
components? Click Yes to confirm.