How-To Guide Chapter 9

CG 2400 User Guide
182
Manually Configure Mail Options setting and
make the above changes as otherwise the Wizard
installs Exchange Server and MS Mail PostOffice,
which then interferes with CyberGenie@Work’s
functions.
MS Outlook can be installed on a system which has
only WMS. However, you should not try to install
WMS on a system that already has MS Outlook setup
since there might be a conflict with some of the files.
When MS Outlook is installed on top of WMS, verify
the Mail settings either in Control Panel or by
selecting the Tools Services options in MS Outlook.
Importing Contact
Information into Outlook or
Windows Messaging
In MS Outlook, contacts can be imported from another
.pst file. The Import option is available in the File menu.
In WMS, though the Import option is available, it allows
import of only .mmf or .pab (Personal Address Book )
files. To be able to get the contact information from
another .pst file (the source file), you will need to copy
the source file into the directory where your own local
.pst file is located (most probably called uwastore.pst),
delete that file and rename the source .pst file to
replace the local .pst file. Care must be taken while
doing this since you could lose messages in the user
accounts that were created by CyberGenie@Work in
the local .pst file.
Appendices
183
Troubleshooting
This section describes common situations that may
come up during the installation and operation of
CyberGenie.
Hardware
Situation Description
Base station light
is off
Cause Base station not properly connected to
electrical outlet.
Action Verify that power cable is properly connected
to base station.
Base station light
stays red
Cause Base station is damaged.
Action Call technical support.
Base station light
is amber
Cause Indicates that the base station is in
standalone mode.
Actions Verify that PC is up and the
CyberGenie@Work is running.
Verify that USB cable is connected properly.
Internal calls work
but cannot make or
get external calls
Actions Verify that external phone lines are
connected to the base station.
Verify that phone lines have been assigned external
numbers (“External Line Setup” on page66).
Try connecting an analog line to the fax/modem
socket (you should hear a dial tone).
Verify that the base station power is correctly
connected.
Ensure that outgoing calls have not been disabled for
that line.