How-To Guide Chapter 9

CG 2400 User Guide
186
I do not hear
a dial tone after
pressing
Cause Handset is subscribed but not assigned yet,
or inconsistent state of base station, handset, or
software.
Actions Make sure the handset is assigned to a
user.
Reset the handset power.
Make sure the base station light is amber or green.
Make sure that at least one phone line cable is
plugged in and Line 1 is defined in the configuration.
Refer to the handset manual for additional
information.
I cannot subscribe a
new handset
Action Make sure that the handset is first
unsubscribed while PC software is running. See
“Unsubscribing a Handset” on page79 for full
procedures.
The handsets do not
ring on an incoming call
Actions Ensure that the external line’s incoming
routing option under system configuration indicates
that you want incoming calls to ring through to the
handsets.
Try to re-power the handset.
Make sure that the current time is correct, and that
business hours/non-business hours are set correctly.
Appendices
187
Additional Help
In addition to the printed documentation and the
online help, your Ericsson CG 2400 System provides
other levels of help.
Help from the Handset
Obtain general help on how to perform system
operations using the handset by pressing 0 or by
saying I Need Help during a CyberGenie session at
the main menu level. CyberGenie will provide a list of
help options from which to select. Select an option by
either pressing the corresponding handset key or by
the number associated with the option.
Online Support via Internet
Help is also available at www.cybergenietech.com.
Telephone Technical Support
For additional technical support, call
1-877-MY-GENIE (1-877-694-3643)
from 8:30 A.M. to 12:30 A.M. EST
(5:30 A.M. to 9:30 P.M. PST).