Chapter 4 Full System Configuration The Configuration Window Once the system is fully installed, you can configure it (set it up) more fully to fit your specific needs. You can also use the procedures in this chapter to change system features that you initially set up during installation. All configuration changes are made from the Configuration window: The configuration options display in the left panel of the window.
External Lines Handsets Users Call log Change the base station authorization code or view other base station information. Add or delete a line, and customize external line functions such as welcome greetings, business hours, and call routing. Add or delete users, edit user records, and set up personal voicemail greetings. NOTE: The bolded Customize the call log information.
Changing the CyberGenie Voice Click CyberGenie in the Configuration Resource Panel to access CyberGenie system setup. The voicemail greetings configured in this panel are for the system inbox. A caller hears this message if CyberGenie cannot route the caller to a specific user. (For information on how calls are routed, see “Setting Call Routing ” on page70.
.wav file called musichld.wav , but any .wav file can be used. If you have a sound recording application on your PC, you can use this feature to record your own promotions or other special messages or music for on-hold listening. 1. To hear the existing on-hold music, click on the On-Hold Music file description. A media window will open and play the music. The player will close automatically. music or sound while the caller is on hold, select the silent.wav file in the default directory.
Base Station Setup 1. Click on Set Rejection message. A dialog box opens. The base station authorization code is used to subscribe a new handset to the system. Most data on the Base Station panel is for information only. 2. Click to start recording. If not already highlighted, click Base Station to access the Base Station Properties panel: 3. When done, click . 4. To listen to the message, click . 5. To save the message, click Save. The .
Changing Dialing Properties The External Line Summary panel shows which analog line sockets on the base station are used and the descriptions assigned to each. (If you have only one phone line connected to your CG 2400 system, only one line will display.) NOTE: Line setup must be done for each analog phone line connected to your base station. The following can be configured from this panel and its panel tabs: • Adding or deleting a line, or changing a line description.
3. If the General Properties tab is not on top, click the General tab, then select the desired settings: To delete an external line: 1. Highlight the phone line to be deleted. 2. From the CyberGenie@Work menu bar, click NOTE: If you want to . 3. Click Yes to confirm the deletion. You can also remove a line by right-clicking L i n e 1 or L i n e 2 from either the Configuration resources panel or the External Line Summary panel then selecting the Delete option.
NOTE : You may want to verify call routing choices after you have added users and handsets. For each set of hours, you can further specify how you want calls handled by directing the calls to specified users, to specified mailboxes, or to CyberGenie. To set call routing: 1. Access the Configuration window if not already there. 2. Click Line # from the Configuration resources panel, or double click the line number or description on the External Line Summary panel. 3.
forwarded does not answer the call and has selected Do not forward my calls, the call will go unanswered. Route to this mailbox Routes incoming calls to a personal or system mailbox from a dropdown list of users with mailboxes set up. (For more information on how to set up users and user mailboxes see “ User Setup” on page80.) Route to this handset Routes incoming calls to a specific handset, selected from a dropdown list of users with assigned handsets.
To select or unselect users for call acceptance: 1. Highlight the available user name, then click 2. To select all users, click 6. Click to start recording. 3. To un-select a user, click 7. When done, click . 8. To listen to the message, click . 9. To save the message, click Save. The .wav file will be saved in the default directory (usually Program Files/CG@Work/Data). To use the temporary greeting: Click the Use Temporary Greeting checkbox. . . .
Handset Setup The CG 2400 system comes with one pre-subscribed handset, but can support up to nine additional handsets. To subscribe a previously subscribed handset to the base station: Additional handsets must be subscribed to your base station before they can be used. 1. Press to access the handset menu and scroll through the options. 2. Scroll to >BaseStation and press >Subscribe and press . Subscribing a Handset to the Base Station 3. Enter AC appears. Enter the authorization code and press .
If you no longer want to use a specific handset with your base station, you should unsubscribe it. Unsubscribing is a two-step process: NOTE: Before un- • Unsubscribe from the application. subscribing a handset from the application, • Unsubscribe from the handset. unassign the user assigned to the handset. To unsubscribe from the application: 1. Access the Configuration window if not already there. 2. Click Handsets in the system resources area. 3. Right-click the handset to be unsubscribed. 4.
The system supports up to 20 users. Users can be assigned to an available handset or assigned mailbox only. 1. Access the Configuration window if not already there. 2. From the CyberGenie@Work menu bar, click The first panel will display: . User setup is done from the Configuration window. If not already highlighted, click the User List panel. Users to access Click Users a second time to display a list of all users in the resources panel.
the Handset resource. See “Assigning a Handset to a User” o n page77. 2. Click Next to move to the second panel: Chapte r 4: Full Sys tem Configur atio n CG 2400 Use r Guide 2. Click Next to move to the third panel: Voicemail Only or Handset with Voicemail Handset with Voicemail is only available if there are unassigned handsets subscribed to the system. To assign a handset from this panel, click the down arrow to view and select from a list of available handsets.
Attempt interval (2 to 60 minutes) The frequency with which notification attempts will be placed by CyberGenie. My mailbox Routes the call to the user’s mailbox. 2. A personal voicemail greeting is the greeting a caller hears when a call is routed to the user’s mailbox. The user has two options: a main message, which serves as the default, and a temporary message that can be recorded without overwriting the main message. To user Routes the call to another user’s handset or voicemail.
you enter an alias, CyberGenie will hear either the alias or the user’s proper name. 2. Click Users in the system resources area. Display Name The user name to display on the handset. You are limited to eight characters, including spaces. If you leave this field blank, the handset display will default to the user’s name, first and last, using as many characters as will fit in the eight-digit limit. 3. Highlight the specific user record to be edited.
The remaining tabs contain the same information as the new user tabs. For specific procedures or descriptions, see: • “To set up a new user—External Number:” on page82 • “To set up a new user—Call Forwarding: ” on page83 • “To set up a new user—Messaging:” on page84 Call Log Setup The call log is a running record of calls coming in and/or out of the system. You can configure the call log to capture call data for specific time periods, and for specific types of calls.
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