Chapter 5 System Administration The CG 2400 System and Your PC Three basic areas of CG 2400 system administration are performed primarily from the PC: • Monitoring and controlling calls from the Call Progress window. • Using the Call Log window to view call histories. • Maintaining the contacts database on the Contacts window.
A graphical view of any system call activities. Each pair of boxes shows a single call session . A call session displays the source of a call and the call destination. Call Details The Call Details panel displays call details for whichever call session is highlighted in the System Call Activities panel. It is also the area from which you can control calls.
1. Click in the upper right-hand corner. The image will miniaturize: 2. Click and drag from anywhere on the image to reposition it on the screen. 3. Double-click anywhere on the image border to maximize the window.
When an active call is displayed in the Call Progress window, you can place a call to a third party without disconnecting the parties currently engaged in the call session. NOTE: To originate a call from the computer, see “Dialing a Contact from Your PC” o n page110. While the current call is placed on hold, the additional call can be placed to either an internal or external number. To place an additional call: 1. Access the Call Progress window. 2.
1. With the first party connected, dial the additional number as described in “Dialing an Additional Call” on page96. You can send an active call to the rejection message while it is displayed on the Call Progress window. (For more information, see “ Recording a Rejection Message” on page 63.) 2. When the third party answers, place the mouse cursor over the handset icon on the Call Detail panel. A menu box will pop up. 3. Click Transfer.
Call Log The call log displays a detailed history of all calls made through the system. The summary data displayed includes: With CyberGenie@Work, you can screen incoming messages. NOTE: You can only screen an incoming external call. You cannot screen a message left internally. To listen to an incoming message: Date Date the call was placed. 1. Wait until the call routes to a mailbox. Time The time it was placed. 2. Place the mouse pointer over the mailbox, then click Listen . 3.
3. To filter records, ensure that the Do not use filter checkbox is not checked. 4. Select from some or all of the filter options: When the Call Log application window is open, the CyberGenie@Work menu bar provides the following options: Lets you filter call information. Opens a second panel that displays call detail information for a highlighted call record. Refreshes the display with any new call records since you’ve accessed the Call Log window. Prints the call log. Clears all log entries.
1. Click Refreshing the Call Log again. 2. Click Do not use filter to set the check in the box. You can refresh the display with records of any new call since you’ve accessed the Call Log window. 3. Click OK . To refresh the call log: On the menu bar, click any new call records. Changing Sort Order from the Log You can also change the sort order of the call records directly from the Call Log window. .
CyberGenie@Work lets you maintain a list of contacts. You can use this information to place calls from the Call Progress application window or from your handset through CyberGenie. If you use Microsoft Outlook or another MAPIcompliant email software package, CyberGenie@Work can read the entries in your existing phonebook, and you can add names and addresses from the Contacts application window. If you don’t use another application, you can create a contact list directly in CyberGenie@Work.
Default Phone Number to Dial Out Used as the default destination number when a handset user uses speech recognition to dial a contact without specifying a different call destination. This defaults to the first phone number entered, but can be changed at any time. Allow Speech Recognition Click to activate the speech recognition feature for this contact. Allow Download to Handset Click to allow this contact name and number to be downloaded to a handset. To add a new contact—Phone numbers: 3.
1. Access the CyberGenie Contacts window. 2. Highlight the contact record to be removed. Dial phone number The number to be dialed. If incorrect, click the down arrow to view and select from a dropdown list of numbers for this contact. 3. On the menu bar, click , or right-click the contact record, then click Remove . 4. Click Yes to confirm deletion. Editing a Contact Directly You can use the standard Windows interface rules for copy, cut, and paste on a single field while in the Contacts window.
When a contact name is enabled for downloading to a handset directory, a handset user can download the contact and default number to the handset for quick reference. A handset can store up to 100 names and numbers. (For more information, see Chapter 7: Calls from the Handset, under “Calls from the Handset Phonebook” on page 145.
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