Product Info Chapter 5

CG 2400 User Guide
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To miniaturize or maximize the Call
Progress window:
1. Click in the upper
right-hand corner. The
image will miniaturize:
2. Click and drag from
anywhere on the
image to reposition it
on the screen.
3. Double-click anywhere on the image border to
maximize the window.
Call Progress Control
There are three basic types of call you can control
from the Call Progress window:
Two-party calls:
Two-party calls involve only two parties: a call
received from an external line, a call placed from a
handset to an external line, or an internal call from
one handset to another. For two-party calls, you can:
Dial Dial a call by putting the first call on hold and
dialing a second number while the first call waits.
When you use this feature, it turns your two-party
call into a three-party call.
Transfer Transfer an existing call to another
handset, to voicemail, or to an external line.
Reject Reject a call by sending the call to the
rejection message, after which the caller is
disconnected.
Cancel Cancel any current call operation.
Three-party calls:
Three-party calls involve three parties: conference
calls, or calls that have one party on hold while the
handset user places or receives another call. For
three-party calls in progress, you can:
Transfer Transfer the conference call to the non-
originating party, which will remove the call
originator without disconnecting the call.
Chapter 5: Sy stem Administration
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Conference Conference a call by dialing a third
party while you have an existing call on hold, then
conferencing all three parties into the call session.
Reconnect Reconnect the call to the original call
configuration, disconnecting the third party from the
call.
Cancel Cancel any current call operation.
Incoming calls:
This could be an incoming call from an external line,
or an incoming call from one handset to another. For
incoming calls, you can:
Redirect Redirect the incoming call to another
handset or voicemail.
Listen Listen to an incoming message when a call
goes to voicemail. The listen feature is only available
for external calls.
Viewing Calls in Progress
Call functions available vary depending on whether
the call is a two- or three-party call or an incoming
call. All functions assume that you have a call in
progress displayed on the Call Progress window: