Product Info Chapter 5

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To transfer a call in a three-party scenario:
1. With the first party connected, dial the additional
number as described in “Dialing an Additional
Call” on page96.
2. When the third party answers, place the mouse
cursor over the handset icon on the Call Detail
panel. A menu box will pop up.
3. Click Transfer. The call will be transferred and
the originating caller disconnected.
Conferencing a Call
A conference call is where three parties can talk
during a single call session simultaneously. Once you
initiate a conference call, no other actions can be
taken with that call other than disconnecting one or
all lines.
To make a conference call:
1. Access the Call Progress window.
2. If more than one call session displays, click the
desired session on the System Call Activities
panel to display the call session in the Call Details
panel.
3. If the third party in the conference call will be an
internal number, click in the Call/Contact
panel to display the active handset users. If it is
to be an external number, click to display the
Contacts list.
NOTE: If the call
originator hangs up
first from the handset,
the remaining parties
can continue to talk.
4. Place the mouse cursor over the Handset icon on
the Call Detail panel. A menu box will pop up.
5. Click Dial, then double-click the user or contact
to which the new call will be placed.
6. When the third party answers, click Conference.
The system will automatically connect all parties.
Chapter 5: Sy stem Administration
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Rejecting a Call
You can send an active call to the rejection message
while it is displayed on the Call Progress window. (For
more information, see “Recording a Rejection
Message” on page63.)
To reject a call:
NOTE: You can only
reject an incoming
external call. You
cannot reject an
internal call.
1. Access the Call Progress window.
2. If more than one call session displays, click the
desired session on the System Call Activities
panel to display the call session in the Call Details
panel.
3. Place the mouse cursor over the handset icon on
the Call Detail panel. A menu box will pop up.
4. Click Reject. The caller will be routed to the
rejection message. When the message finishes
playing, the call will be terminated.
Redirecting an Incoming Call
When a call comes in, you can redirect it to another
handset or to voicemail from the Call Progress
window.
To redirect a call:
1. Click the incoming call icon.
2. Click the handset or mailbox to which the call will
be redirected.