Product Info Chapter 5

CG 2400 User Guide
100
Listening to Incoming
Messages
With CyberGenie@Work, you can screen incoming
messages.
To listen to an incoming message:
NOTE: You can only
screen an incoming
external call. You
cannot screen a
message left internally.
1. Wait until the call routes to a mailbox.
2. Place the mouse pointer over the mailbox, then
click Listen.
3. If you want to take the call, click Redirect, then
click on your handset. The call will ring through to
you.
Chapter 5: Sy stem Administration
101
Call Log
The call log displays a detailed history of all calls
made through the system. The summary data
displayed includes:
Date Date the call was placed.
Time
The time it was placed.
Duration
How long the call lasted.
Caller
Who originated the call.
Destination
Who received the call.
You can also view detail data for each call:
Status
The call’s current state. For a full list of possible
statuses, see the “Call Status Table” on page176.
Reason
The reason for the status. For a full list of possible
reasons, see the “Call Reason Table” on page177.
The actual data captured to the call log can be
selected through system configuration. For more
information on configuring the call log data, see “Call
Log Setup” on page89.
The data in the call log can be sorted in various ways,
as well as filtered and/or printed, but all data
displayed is for information only and cannot be
changed from this window.
The handset icon on the log indicates the type of call:
Indicates an incoming call from an external source.
Indicates an outgoing call to an external destination.
Indicates an internal call between two handsets.
Viewing the Call Log
To access the Call Log, click the application
button.