Product Info Chapter 7

CG 2400 User Guide
138
3. If more than one call has been parked, also state
the line number description (such as Line 1) that
the call came in on. If no line number is stated,
the call that has been parked the longest will be
retrieved and CyberGenie will connect the call to
your handset.
Retrieving a Call from a Non-
CyberGenie Phone
If you have an analog phone connected to the same
phone line as your CG 2400 system, there may be
occasions where a call is answered with the analog
phone but you or another user want to take the call
on a CyberGenie handset.
NOTE: This feature is
only available if there
are no parked calls
already in the system
and you do not have
another call on hold.
If the user configuration for that handset has been
set to block outgoing calls on the requested line, the
line cannot be picked up from that handset.
To pick up a call originally answered by a
non-CyberGenie phone:
1. Press . CyberGenie responds: Who would you
like to call?
2. CyberGenie responds: Yes, <your name>?
Transferring a Call to Another
Handset
You also have the option of transferring an active call
to another handset user.
There are two methods of transfer:
VOICE (SA Y) KEY OPTION D ESCRIPTION
CYBERG ENIE ACCESS CYBERGENIE
VOICE (SA Y) KEY OPTION D ESCRIPTION
RETRIEVE 6 4 RETRIEVE CALL ORIGINALLY
ANSWERED ON AN ANALOG PHONE
Chapter 7: Calls from the Handset
139
Attended Transfer You stay on the line until the
other party answers and you can notify the party
that the call is being transferred.
Blind Transfer The call is sent to a new
destination and you disconnect before finding out
whether the call was received by the handset
user or sent to the user’s voicemail.
To place an attended call transfer by
speech command:
1. While the call is active, press . CyberGenie
responds: Who would you like to call?
2. State the name of the user to whom the call will
be transferred.
3. When the user picks up the call, announce the
caller, then press to complete the transfer
and hang up.
To place an attended call transfer keypad
command:
1. While the call is active, press . CyberGenie
responds: Who would you like to call?
2. CyberGenie responds: Yes, <your name>?
3. When the user picks up the call, announce the
call, then press to complete the transfer and
hang up.
To place a blind call transfer:
Repeat the procedures above, but press as soon
as the other handset starts to ring.
VOICE (SAY) KEY OPTION DESCRIPTION
C YBERG ENIE ACCESS CYBERGENIE
KEY OPTION DESCRIPTION
6 3 [PLUS U SER
EXTENTION ]
CYBERGENIE PARKS THE CALL AND
DIALS THE INTERNAL USER