Product Info Chapter 7

CG 2400 User Guide
142
NOTE: Hold is different
from call parking (see
“Parking a Call” on
page137). Call parking
lets another user take
the call. Hold is
temporary; the call
automatically returns to
active if no actions are
taken with two
minutes.
When you have two simultaneous calls, the handset
displays the caller information (number, name, or
caller ID). The top line displays the current caller.
The flashing text on the bottom line displays the
caller on hold.
To place a call on hold:
1. Place the current call on hold by pressing on
the handset. CyberGenie responds: Who would
you like to call?
2. To switch between the active call and the call on
hold, press , then:
3. To disconnect the active call, press , then:
NOTE: You cannot
transfer an external
caller to another
external number.
4. To transfer the call to another user, press ,
then:
5. Press while the call is ringing to hang up and
transfer the call, or wait for the called party to
answer and then press .
Conferencing Calls
With conference calling, you can connect three
parties. Three-way calls can be established between
internal users and between parties through external
phone lines using CyberGenie.
VOICE (SA Y) KEY OPTION D ESCRIPTION
[NAME T O C ALL] CYBERGENIE WILL PLACE THE
SECOND CALL
VOICE (SA Y) KEY OPTION D ESCRIPTION
S WIT CH C ALLS 6 3 CYBERGENIE WILL SWITCH YOU TO
THE CALL ON HOLD
VOICE (SA Y) KEY OPTION D ESCRIPTION
HANG UP 6 4 CYBERGENIE WILL DISCONNECT THE
ACTIVE CALL, AND THE SECOND CALL
WILL BECOME ACTIVE
VOICE (SA Y) KEY OPTION D ESCRIPTION
[USER NAME] CYBERGENIE WILL TRANSFER THE
CALL TO THE USER NAME
Chapter 7: Calls from the Handset
143
There are two ways to make a conference call from
the handset:
Using CyberGenie
To use CyberGenie for setting up a conference call,
both parties to be conferenced must be set up in the
contacts list and activated for speech recognition. For
more information, see “Adding and Updating Contact
Records” on page107.
Manually setting up
a conference call
If the initiator of a conference call disconnects the
call, then all external callers involved in the
conference call are disconnected.
Conference calls can also be set up through the Call
Progress window. For more information, see
“Conferencing a Call” on page98.
To make a conference call using
CyberGenie:
1. Press . CyberGenie responds: Who would you
like to call?
2. When CyberGenie responds:
3. CyberGenie will ask: Who is the first party you
would like me to call?
4. Once you are connected, tell the party that you
are setting up a conference call, and press to
place the first party on hold and access
CyberGenie again.
5. CyberGenie responds: Who is the second party
you would like me to call?
VOICE (SAY) KEY OPTION DESCRIPTION
C YBERG ENIE ACCESS CYBERGENIE
VOICE (SAY) KEY OPTION DESCRIPTION
S ET UP A
CO NFERENCE
6 5 START CONFERENCE PROCEDURE
VOICE (SAY) KEY OPTION DESCRIPTION
[F IRST PARTY’S
NAME]
CYBERGENIE WILL DIAL THE NUMBER