Product Info Chapter 7

CG 2400 User Guide
136
2. If CyberGenie is unsure whether it has made an
exact match, it will repeat the name and ask for
confirmation. (If CyberGenie is confident in the
match, this step will be skipped.) If CyberGenie
asks for a confirmation:
3. Press to end the call.
Receiving a Call
When a call is received, the handset display identifies
the caller, and whether it is internal or from an
outside line. If your phone line has caller ID, the
handset displays available caller ID information for
external lines. If the caller has ID blocking, the
handset will display Blocked.
When a user does not answer an incoming call,
CyberGenie routes the incoming call depending on
how the CyberGenie@Work software is configured.
For more information, see “Setting Call Routing” on
page70.
The user is notified of incoming calls either through a
ring, or, if the ring is disabled, by a flashing indicator
light on the handset and through the handset display.
NOTE: You can set up
custom rings to
distinguish between call
types. For more
information, see
“Changing the Ringer
Sound” on page151.
To receive a call:
1. When alerted to an incoming call, press to
receive the call. If you do not take the call, it will
be routed to either the system inbox or your
personal voicemail, based on the system’s call
routing configuration.
2. When finished with the call, press to end the
call.
VOICE (SA Y) KEY OPTION D ESCRIPTION
YES 1 CYBERGENIE WILL DIAL THE
EXTENSION
NO
2
CYBERGENIE W ILL TRY AGAIN
Chapter 7: Calls from the Handset
137
Parking a Call
Call parking allows you to place a call on “hold” in
such a way that another user may pick it up.
If the call remains parked for more than two
minutes, CyberGenie pages the handset that parked
the call.
If the call continues to remain parked, or if the
handset the call was parked from does not answer or
is turned off, CyberGenie will route the call to the
user’s forwarding destination. (For more information
on routing, see “Setting Call Routing” on page70.)
To park an external call:
NOTE: Internal calls
cannot be parked.
1. While the call is active, press . CyberGenie
responds: Who would you like to call?
2. CyberGenie responds: Yes, <your name>?
Retrieving a Parked Call
Once a call is parked, any user can retrieve it.
NOTE: You can only
retrieve a parked call if
your handset is in idle
mode (no current call
activity).
To retrieve a parked call:
1. Press . CyberGenie responds: Who would you
like to call?
2. CyberGenie responds: Yes, <your name>?
VOICE (SAY) KEY OPTION DESCRIPTION
C YBERG ENIE ACCESS CYBERGENIE
VOICE (SAY) KEY OPTION DESCRIPTION
P ARK THIS CAL L 6 5 CYBERGENIE PARKS THE CALL AND
CONFIRMS THAT IT IS PARKED
VOICE (SAY) KEY OPTION DESCRIPTION
C YBERG ENIE ACCESS CYBERGENIE
VOICE (SAY) KEY OPTION DESCRIPTION
R ET RIEVE 6 4 RETRIEVE PARKED CALL WHEN A
PARKED CALL IS WAITING