Troubleshooting Guide Chapter 1

CG 2400 User Guide
4
The User
This system is designed for the small office or home
office user, for the busy household where teenagers
and their parents rival for phone time, or for the user
who enjoys new technologies.
System
administrator
One person should be responsible for setting up and
maintaining the CG 2400 system and data on the
computer. This person would be the system
administrator in charge of:
• Installing the software
• Connecting the hardware
• Configuring the system fully
• Setting up new handsets and users
• Managing the system from the PC
With this guide, anyone with a working knowledge of
Windows 98 can do the system administrator job.
Handset user
Once the system is installed, anyone who can use a
cordless telephone can use a CyberGenie handset.
Basic handset procedures are described in the
Handset Quick Reference. Detailed procedural
information is also available in this guide.
Key Words
Take a few minutes to familiarize yourself with the
following terms:
Telephony
This term was first used when telephones were
invented to describe the industry that grew up
around the telephone. More recently, this term has
been put to new use in reference to technologies that
integrate personal computers and telephones.
Telephony not only covers calls coming in or out, but
also such features as caller ID, integrated
messaging, and automatic speech recognition.
Auto attendant
A feature in an automated telephony system that
answers and directs incoming calls, usually with user
interaction.
Chapter 1: Introduction
5
Automatic speech
recognition (ASR)
A technology that allows a computer to recognize
and respond to spoken commands.
CyberGenie
Your virtual personal assistant. This is the voice a
caller hears when phoning in, or the user hears when
checking messages or accessing a speech-activated
feature through the handset. CyberGenie combines
auto attendant features with other advanced speech
recognition command features that greet and direct
incoming calls and provide the CyberGenie user with
an interactive speech interface to many system
features. Unlike some earlier ASR technology, you do
not have to “train” CyberGenie to understand your
voice.
CyberGenie@Work
The software that drives your Ericsson telephony
system.
CyberGenie@Work
server
The application that runs CyberGenie@Work in the
background. It loads automatically when you start
your PC and must remain up and running for your CG
2400 system to operate fully.
CyberGenie@Work
application
The software user interface. This can be closed
without shutting down the server.
Base station The hardware that receives and processes call
information, then passes it on to CyberGenie@Work.
Handset
The device that serves as a cordless phone as well as
a link between you and CyberGenie.
CG 2400 system
The complete Ericsson small office or home office PC
telephony system. The basic components of the CG
2400 are the base station, a handset, and the
CyberGenie@Work software.
User Anyone who is set up in CyberGenie@Work to receive
voicemail or use a handset.
External call
A call that comes in or goes out via your local phone
company.
Internal call
A call made from one handset to another.
Caller
Someone calling in to the CG 2400 system from an
external phone line.
CyberGenie session
The interaction between a user and CyberGenie
through a handset or remote phone.