User's Manual

2/2020 CY-0090-018, Rev.A Page 32 of 49
Troubleshooting Table
Problem Possible cause Solution
The Controller is
not responding
Loose connection
Check the e-vive
™
controller connection to the dock
Battery discharged
Recharge e-vive
™
controller
Bad connection Verify the connection of lead wires to electrodes
Defective electrode Replace the defective electrodes
Weak stimulation
Damaged or worn electrode(s)
Replace the electrode(s)
Electrode placement Ensure all electrodes are at least 1 inch apart
Electrode covers are in place
over electrode(s)
Remove all electrode covers prior to treatment.
Stimulation stops
during treatment
Poor electrode contact
Reapply electrodes, secure firmly. Ensure all
electrodes are at least 1 inch apart.
Damaged or worn electrode(s) Replace the electrode(s)
Battery discharged
Recharge the e-vive
™
controller
Stimulation
weakens during
treatment
This is a normal body adaptive
process
Increase the intensity of the treatment using the
e-vive
™
mobile app
Stimulation is
uncomfortable
Treatment intensity is too high
Decrease the intensity of the treatment using the
e-vive
™
mobile app
Electrodes are too close
together
Reposition the electrodes. Ensure all electrodes are
at least 1 inch apart.
Damaged or worn electrode(s) Replace the electrode(s)
Ensure proper program is
being used
Refer to the app Settings for a description of all
available treatment programs
Dry skin
Apply electrode gel to the electrode contact area of
the skin. Do not shave leg before treatment.
Stimulation is
ineffective
Improper electrode placement
Reposition electrodes. Ensure all electrodes are at
least 1 inch apart.
Electrode covers are in place
over electrode(s)
Remove all electrode covers prior to treatment.
Stimulation only
felt on one muscle
group (VMO or
Rectus Femoris)
Improper electrode placement
Reposition electrodes. Ensure all electrodes are at
least 1 inch apart.
Damaged or worn electrode(s) Replace the electrode(s)
Electrode covers are in place
over electrode(s)
Remove all electrode covers prior to treatment.
Intermittent
Output
Damaged or worn electrode(s) Replace the electrode(s)
Ensure proper program is
being used
Refer to the app Settings for a description of all
available treatment programs
Stimulation is not
producing the
usual sensation
Damaged or worn electrode(s) Replace the electrode(s)
Ensure proper program is
being used
Refer to the app Settings for a description of all
available treatment programs
Improper electrode placement
Reposition electrodes. Ensure all electrodes are at
least 1 inch apart.
Dry skin
Apply electrode gel to the electrode contact area of
the skin