User's Manual

2/2020 CY-0090-018, Rev.A Page 48 of 49
4) If the controller LED light is blue, this indicates that your mobile
device is connected via Bluetooth. You should see the app
recognize the controller and indicate the controller battery level in
the top-right section of the app home screen (Dashboard).
5) If the controller and mobile device are still not connected via
Bluetooth, reconnect the controller to your mobile device by the
following: In the e-vive™ mobile app, from the Dashboard, select
‘Settings’ then the ‘Bluetooth Pairing’ button. The app will walk
you through connecting your controller to your mobile device.
In the event that your e-vive™ mobile app is not connecting to the
internet, take the following steps:
1) Ensure that your WiFi is enabled in your device settings and you
are connected to a valid WiFi connection. If a WiFi connection is
not available, ensure that your cellular data is turned on and that
you have authorized the e-vive app to use cellular data.
2) Open your e-vive™ app.
Note: An internet connection via WiFi or cellular data is not required to
operate the e-vive™ device but is required to create and access your
profile information, initially pair the device, and to communicate your
rehabilitation results with your healthcare provider.
If you are still experiencing wireless connection issues, verify that your
device is compatible per section 9.8 below. Also verify that you have
installed your latest mobile device operating system updates and the
latest e-vive™ mobile app from the app store. If you are still
experiencing difficulties, call CyMedica Orthopedics Customer Service.
Note: Android devices require Location Services to be enabled for
proper connection to the e-vive™ controller.
9. 8 M obi le De vic e Co mp at ib ilit y
Mobile devices compatible with the e-vive™ system include:
Apple devices with minimum requirements:
 OS Level: The OS level must be at 10.0 or higher
 Bluetooth: The device must have Bluetooth with at least