Version 1.
Manual Overview D-Link reserves the right to revise this publication and to make changes in the content hereof without obligation to notify any person or organization of such revisions or changes. Information in this document may become obsolete as our services and websites develop and change. Please refer to the www.mydlink.com website for the most current information. Manual Revision Revision Date 1.
Table of Contents Table of Contents Manual Overview............................................................... 2 Manual Revision............................................................................. 2 Trademarks...................................................................................... 2 Product Overview............................................................... 5 Product Overview............................................................... 5 Package Contents....................
Table of Contents Troubleshooting...............................................................45 Technical Specifications...................................................48 Contacting Technical Support.........................................50 Warranty............................................................................51 Registration......................................................................
Section 1 - Product Overview Product Product Overview Overview Package Contents • DCS-5020L Wireless N Day & Night Pan/Tilt Cloud Camera • CAT5 Ethernet Cable • Power Adapter • Quick Install Guide • Mounting Bracket and Screws If any of the above items are missing, please contact your reseller. Note: Using a power supply with a different voltage than the one included with your product will cause damage and void the warranty for this product.
Section 1 - Product Overview Introduction Congratulations on your purchase of the DCS-5020L Wireless N Day & Night Pan/Tilt Cloud Camera. The DCS-5020L is a versatile and unique solution for your home or small office. Unlike a standard webcam, the DCS-5020L is a complete system with a built-in CPU and web server that transmits high quality video images for security and surveillance.
Section 1 - Product Overview Features Easy to Use and mydlink-Enabled for Easy Access and Management The DCS-5020L is a standalone surveillance camera that requires no special hardware or software, and can operate independently, even without a PC. This camera is also mydlink-enabled, which means you can view and manage your camera through the mydlink website, or through the mydlink mobile app for iOS and Android mobile devices.
Section 1 - Product Overview Hardware Overview Front View Light Sensor IR LED Camera Lens Manual Focus Bezel Microphone WPS LED D-Link DCS-5020L User Manual Power and Link LED 8
Section 1 - Product Overview Rear View Power Connector WPS Button Ethernet Port Reset Button D-Link DCS-5020L User Manual 9
Section 2 - Installation Installation There are three ways to set up your camera: 1. Zero Configuration Setup: If you have a mydlink-enabled Cloud Router, simply connect the camera to the router and it will automatically configure your camera and add it to your existing mydlink account. Refer to “Zero Configuration Setup” on page 11. 2.
Section 2 - Installation Zero Configuration Setup If you have a mydlink-enabled Cloud Router, you can take advantage of Zero Configuration Setup. Zero Configuration automatically configures your camera's settings for you and adds the camera to your mydlink account automatically. Step 1 - Connect the Ethernet Cable and Power Cable Use the included Ethernet cable and plug it into the camera. Plug the other end into an available (LAN) port on your D-Link Cloud Router.
Section 2 - Installation Step 3 - Check Your mydlink Account From any computer with an Internet connection, open a web browser such as Internet Explorer and log in to your mydlink account. The mydlink page will check for new devices and display a New device Found! notification in the bottom-left corner. Click the notification to continue. Step 4 - Register Device to mydlink A summary and confirmation notification will appear with the automatically configured details.
Section 2 - Installation Zero Configuration will navigate to the mydlink Live View tab for your camera where you will see a screen similar to the following. If you wish to connect your camera to your router wirelessly, you can simply disconnect the Ethernet cable and move the camera to its intended location. Your router's wireless settings have been automatically transferred to the camera and no further configuration is required. Your camera is now set up.
Section 2 - Installation Camera Setup Wizard If you do not have a mydlink-enabled cloud router, you can use the Camera Setup Wizard to guide you through the process of adding your camera to the mydlink service Please download the Setup Wizard from http://www.mydlink.com/support. Windows Users - Extract (“unzip”) the files to a folder on your computer and then double-click the autorun.exe file. Mac Users - Download the Mac OS Setup Wizard. Open the SetupWizard file and launch the application.
Section 2 - Installation Manual Hardware Installation If you wish to set up your camera without using the Camera Setup Wizard, please follow the steps below: Note: In order to use the mydlink features of this product, you will need to go through the Camera Setup Wizard or Zero Configuration Setup. Step 1 - Connect the Ethernet Cable and Power Cable Use the included Ethernet cable and plug it into the camera. Plug the other end into an available LAN port on your router.
Section 2 - Installation Wireless Installation Considerations Your D-Link Wireless Network Camera lets you access your network using a wireless connection from anywhere within the operating range of your wireless network. However, the number, thickness and location of walls, ceilings, or other objects that the wireless signals must pass through, may limit the range. Typical ranges vary depending on the types of materials and background RF (radio frequency) noise in your home or business.
Section 2 - Installation WPS - Push Button Setup If your router supports Wi-Fi Protected Setup (WPS), you can create a secure wireless connection using the WPS button on the back of the camera. Note that WPS setup only establishes a secure wireless connection and you will still need to run the Setup Wizard to configure your camera and register it with mydlink. To create a WPS connection: Step 1 Make sure the camera is plugged in, then press and hold the WPS button for ten seconds.
Section 2 - Installation mydlink After registering your DCS-5020L camera with a mydlink account in the Camera Setup Wizard, you will be able to remotely access your camera from the www.mydlink.com website.
Section 3 - Configuration Configuration Using the Web Configuration Interface After completing the Camera Setup Wizard, your camera is ready to use. The camera’s built-in web configuration interface is designed to allow you to easily access and configure your DCS-5020L. There are two ways in which you can access your camera’s web configuration interface: 1. Log in to your mydlink account to access your camera’s configuration interface. 2.
Section 3 - Configuration Live Video The Live Video screen shows you the live video feed from your camera. For information on how to configure your Live Video streams, refer to “Video” on page 29. Video Click the H.264 or MJPEG radio button to choose which stream to view. Compression Format: Pan/Tilt Wheel: Click on the directional arrows on the pan/tilt wheel to manually control the pan and tilt functions of the camera.
Section 3 - Configuration Setup Wizard Use this option/wizard only if you are connecting your camera directly to a modem or gateway that allows public IP addresses. If you are connecting the camera to a router, do not run this wizard. You may choose to configure your Internet connection by using the Internet Connection Setup Wizard that includes step-by-step instructions. Otherwise, you may manually configure your connection using the Manual Internet Connection Setup.
Section 3 - Configuration Internet Connection Setup Wizard This wizard will guide you through a step-by-step process to configure your new D-Link Camera and connect the camera to the Internet. Click Next to continue. Select what kind of Internet connection your camera should use: DHCP Connection (Default): If you are connected to a router, or are not sure which connection to use, select DHCP Connection. Static IP Address: This will allow you to manually enter your network settings for the camera.
Section 3 - Configuration If you have a Dynamic DNS (DDNS) account and would like the camera to update your IP address automatically, select Enable, and enter your host information. Otherwise, select Disable. Click Next to continue. Enter a name for your camera. Click Next to continue. Configure the correct time to ensure that all events are triggered, captured, and scheduled at the right time. Click Next to continue. This page displays your configured settings.
Section 3 - Configuration Network Setup This section allows you to configure your network settings. DHCP: Select this connection if you have a DHCP server running on your network and would like a dynamic IP address to be assigned to your camera automatically. Static IP Client: Select this connection type if your Internet Service Provider (ISP) or network administrator has provided you with a static or fixed IP address and other network information for your camera.
Section 3 - Configuration Wireless Setup This section allows you to set up and configure the wireless settings on your camera. Enable Check this box to allow your camera to connect to your network wirelessly. Wireless: SSID: Enter the network name (SSID) of the wireless network you want to connect to. You can also click the Site Survey button below to choose an available network and fill in settings automatically.
Section 3 - Configuration Extender Setup This section allows you to setup and configure the Extender Mode feature of your camera. Extender Mode allows your camera to extend the range of your existing wireless network by repeating the signal it receives. You can choose to use the same network name and settings as your existing wireless network, or you can create a new one. Enable Check this box to enable Extender Mode.
Section 3 - Configuration Dynamic DNS (DDNS) This section allows you to configure the DDNS setting for your camera. DDNS will allow all users to access your camera using a domain name instead of an IP address. Enable: Click to enable the DDNS function. Server Address: Select your Dynamic DNS Server from the drop-down menu. Host Name: Enter the host name of the DDNS server. User Name: Enter your username or e-mail used to connect to the DDNS. Password: Enter your password used to connect to the DDNS server.
Section 3 - Configuration Image Setup This section allows you to configure the image settings for your camera. Enable If you have lights flickering in your camera video, try enabling antiflicker. Antiflicker: Otherwise, you should leave this disabled. Flip Image: Select this box to vertically flip the video. Mirror: Horizontally flip the video. Note: If the camera is installed upside down, Flip Image and Mirror should both be checked Brightness Allows you to adjust the brightness level.
Section 3 - Configuration Video This section allows you to configure the video settings for your camera. Video Profile: This section allows you to change the Resolution, FPS, and Quality. Encode Type: Your camera has separate settings for the H.264 and MJPEG video streams. Resolution: Select the desired video resolution from three formats: 640x480, 320x240, and 160x112. Higher settings offer better quality, but will require more bandwidth to stream. Bit Rate Select the desired bit rate for the video.
Section 3 - Configuration Audio This section allows you to adjust the audio settings for your camera. Note: Please wait a few seconds for the camera to adjust the audio after making changes. Audio Settings: You may Enable or Disable the camera audio feed. Volume Select the desired volume percentage level.
Section 3 - Configuration Motion Detection Motion detection allows you to mark areas of your camera’s video to monitor for motion, which can be used to trigger snapshots or recordings. Refer to “Mail” on page 33 and “FTP” on page 35 for more details. Motion Select whether you want to enable or disable the motion detection feature Detection: of your camera. Time: Specify whether you want to Always have motion detection enabled, or according to a Schedule that you define.
Section 3 - Configuration Sound Detection Sound detection allows you to detect when there is a loud sound in the area, which can be used to trigger snapshots or recordings. Refer to “Mail” on page 33 and “FTP” on page 35 for more details. Sound Select whether you want to enable or disable the sound detection feature Detection: of your camera. Time: Specify whether you want to Always have motion detection enabled, or according to a Schedule that you define.
Section 3 - Configuration Mail This section allows you to configure your camera to send snapshots and video clips to an e-mail address. If you are not sure what settings to use, check with your e-mail service provider. SMTP Server This is the domain name or IP address of your external e-mail server. Address: SMTP Server This allows you to set the port for the SMTP Server. The default value is 25, Port: and should only be changed if advised by your e-mail provider.
Section 3 - Configuration Enable the e-mailing Enabling this will allow snapshots to be e-mailed to you in different ways: of images to an e-mail account: • Choosing Always will e-mail snapshots continuously based on the E-mail Interval specified. • Choosing Schedule will allow you to schedule when to start and stop the e-mailing of snapshots. • Select Motion/Sound Detection if you would like the camera to e-mail images only when motion or sound is detected.
Section 3 - Configuration FTP This section allows you to configure your camera to send snapshots and video clips to an FTP server. Host Name: Enter the IP address of the FTP server that you will be connecting to. Port: Enter the port of the FTP server that you will be connecting to. User Name: Enter the user name of your FTP server account. Password: Enter the password of your FTP server account. Path: Enter the destination path/folder to save files to on the FTP server.
Section 3 - Configuration File: Select how you want uploading of snapshots to be handled: • Overwrite will replace the old snapshot with the new one. This means you will only have one snapshot that is updated every time a new one is taken. • Date/Time Suffix will add the date and time to the end of the snapshot file name. You can also choose to make subfolders based on a period of time you specify to help you organize your snapshots.
Section 3 - Configuration Time and Date This section allows you to configure the settings of the internal system clocks for your camera. Time Zone: Select the time zone for your region from the drop-down menu. Synchronize Enabling this will allow the camera to update its clock automatically from an NTP Server: NTP server. Select the NTP server closest to you, and select whether you want to apply daylight saving corrections.
Section 3 - Configuration Day/Night Mode This section allows you to configure when Day and Night modes are used. Day mode uses the infrared cut filter to provide a corrected color image for times where there is available lighting. Night mode moves the filter out of the way to use all available light, and turns on the IR LED illuminators to allow for clear black and white video in dark areas with little or no light.
Section 3 - Configuration Camera Control This section allows you to configure the pan and tilt operations of your camera. You can specify the lens location for the Home button, and specify up to 24 pre-set lens locations, allowing you to quickly view these pre-determined areas of the camera’s range from the Live Video screen. Pan/Tilt Wheel: Use the directional arrows on the wheel to move the camera lens through its pan and tilt ranges.
Section 3 - Configuration Maintenance Admin This section allows you to change the administrator’s password and configure the server settings for your camera. You can also manage the user account(s) that are allowed to access to your camera. Admin To change the admin password used to log into the web interface, enter Password: the old password, then enter the new password and retype it in the next text box, then click Apply.
Section 3 - Configuration System This section allows you to save and restore your configuration, restore the factory settings, and/or restart the camera. Save To Local Hard Click the Save Configuration button to save the current camera Drive: configuration to your local PC. Load From Local To load a previously saved configuration, click the Browse... button, select Hard Drive: your saved configuration file, then click the Restore Configuration From File button.
Section 3 - Configuration Firmware Upgrade Your current firmware version and date will be displayed on your screen. You may go to the D-Link Support Page to check for the latest firmware versions available. To upgrade the firmware on your DCS-5020L, download the latest firmware from the D-Link Support Page to your local hard drive. Click the Browse... button and select the firmware file, then click the Upload button to start the firmware upgrade.
Section 3 - Configuration Status Device Info This section displays all the detailed information about your device and network settings.
Section 3 - Configuration Active User This page lists all the active users’ information including the User Name, IP address, and the time that camera access began.
Section 4 - Troubleshooting Troubleshooting 1. What is Remote Access? How do I enable it? Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This lets you view your camera feed and manage your camera’s settings when you’re away from home. To enable Remote Access, simply go through the Camera Installation Wizard included on the Installation CD that came in your package. You can also download the wizard from: http://www.mydlink.
Section 4 - Troubleshooting 4. Why don’t the LEDs light up? The power supply might be faulty. Confirm that you are using the provided DC 12V power supply for this network camera. Verify that the power supply is correctly connected. The WPS LED will only turn on if there is a WPS connection present, the camera may still be functioning correctly even if this LED is not lit. If the camera is functioning normally, the LEDs may have been disabled.
Section 4 - Troubleshooting 8. The images are poor quality, how can I improve the image quality? Make sure that your computer’s display properties are set to at least 6-bit color. Using 16 or 256 colors on your computer will produce dithering artifacts in the image, making the image look as if it is of poor quality. You may also need to check your image settings to make sure the brightness, contrast, and other settings are set properly. For more, refer to ”Image Setup” on page 28. 9.
Appendix A - Technical Specifications Technical Specifications SYSTEM REQUIREMENTS WIRELESS TRANSMIT OUTPUT POWER (TYPICAL) • Microsoft Windows® 8/7/Vista/XP, or Mac with OS X 10.6 or higher • 11b - 16 dbm • PC with 1.
Appendix A - Technical Specifications SENSOR • VGA 1/5 inch CMOS sensor IR LED • 8 meter illumination distance with 10 LEDs and light sensor MINIMUM ILLUMINATION • Color: 1 lux @ F2.0 (Day) • B/W: 0 lux @ F2.0 (Night) VIEWING ANGLE • Horizontal: 66.2° • Vertical: 49.08° • Diagonal: 77.
Appendix B - Contacting Technical Support Contacting Technical Support U.S. and Canadian customers can contact D-Link technical support through our web site or by phone. Before you contact technical support, please have the following ready: • Model number of the product (e.g., DCS-5020L) • Hardware Revision (located on the label on the bottom of the Network Camera (e.g., rev A1)) • Serial Number (s/n number located on the label on the bottom of the Network Camera).
Appendix C - Warranty Warranty Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty: • Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and • Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S. Possessions or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Appendix C - Warranty Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90) days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation.
Appendix C - Warranty • After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. DLink will only replace the defective portion of the product and will not ship back any accessories.
Appendix C - Warranty • The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will be rejected by D-Link. Products shall be fully insured by the customer and shipped to D-Link Networks, Inc., 2525 Meadowvale Boulevard Mississauga, Ontario, L5N 5S2 Canada. D-Link will not be held responsible for any packages that are lost in transit to D-Link.
Appendix C - Warranty IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
Appendix C - Warranty CE Mark Warning: This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. FCC Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix C - Warranty For detailed warranty information applicable to products purchased outside the United States, please contact the corresponding local D-Link office. Industry Canada Statement: This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Appendix D - Registration Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 1.
