Operation Manual

47D-Link DIR-100 User Manual

Section 4 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DIR-100. Read the following

descriptions if you are having problems. (The examples below are illustrated in Windows

XP. If you have a different operating

system, the screenshots on your computer will look similar to the following examples.)

1. Why can’t I access the web-based conguration utility?

When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website on the Internet or

have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on

the same IP subnet to connect to the web-based utility.

• Make sure you have an updated Java-enabled web browser. We recommend the following:

• Internet Explorer 6.0 or higher

• Firefox 1.5 or higher

• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different

cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on.

• Disable any internet security software running on the computer. Software ﬁrewalls such as Zone Alarm, Black Ice, Sygate, Norton

Personal Firewall, and Windows

XP ﬁrewall may block access to the conﬁguration pages. Check the help ﬁles included with your

ﬁrewall software for more information on disabling or conﬁguring it.