Nexicom High Speed DSL Instructions For General Information, Visit Our Website at www.nexicom.net To Contact Us for Technical Support and General Inquiries: On the Phone: 1-888-639-4266 Mon - Fri 8am - 8pm, Sat 8am - 5pm By Email: support@nexicom.
Welcome to Nexicom High Speed DSL Congratulations. Now that you are connected to Nexicom’s High Speed DSL service, you will have the freedom to take full advantage of all the Internet has to offer. Your DSL connection will change the way you surf. You will now be exposed to a whole new, fast paced online world. Nexicom provides you with outstanding customer service. Our experienced technicians are available to answer your questions.
1. Make sure your modem is placed on a flat surface and it is at least two feet from your monitor as the monitor can cause problems with the connection. Please note the modem will need to be within 6 feet from the wall jack and that NO phone line extension cords can be used to connect the modem to the phone jack. 2. First connect the network cable to the net work card in your computer, please note this is usually the large blue cable that came in the kit and only plugs in one way.
Connecting the DSL Filters 1. The other filters will be used for the other equipment that is plugged into a telephone jack. This may include fax machines, satellite dishes, answering machines, as well as any telephones or cordless telephones. Plug the filter into the telephone jack, and then plug the telephone cord into the DSL Filter. 2. If you have a wall mounted telephone, you will need to install a wall mounted filter.
The DSL Modems that Nexicom Uses Comtrend Modem – When the Comtrend modem is on and waiting for a connection you will see the following lights: LAN LINK – solid green ADSL TX/RX – may be flashing ADSL LINK – solid green POWER – solid green D-Link DSL 300G – When the DLink modem is turned on and waiting for a connection, you will see the following lights: Power – solid green Status – blinking green ADSL Link – solid green ADSL Act – intermittent green Ethernet Link – solid green Ethernet Act – intermittent
Setting Up Your DSL Connection Quick Start Installation Section (Recommended) Page 7 DSL Quick Install for Windows Vista and XP Manual Installation Section (For Advanced Users or if Quick Install is having trouble with Windows Vista/XP) Page 8 DSL Manual Install for Windows Vista Page 9 DSL Manual Install for Windows XP Installation Instructions for other Windows Operating Systems and MAC computers Page 10 DSL Install for Windows 98, Windows ME, Windows NT or Windows 2000 Page 11 DSL Install for
DSL Quick Install for Windows Vista and XP Place the Nexicom CD in your computers CD ROM drive and close the tray. For Vista: Click “Run Nexicom.exe” For XP: Normally you will see the Nexicom Welcome screen. If not however left click the Start menu, left click “Run”. Type the drive letter for you CD ROM colon backslash setup.exe, usually this is D:/setup.exe Click “OK” Read the Nexicom Welcome screen and click “OK”. Click “High Speed DSL & Wireless”.
DSL Manual Install for Windows Vista Click on your Start Flag, and then click on Control Panel. Double click on “Network and Sharing Center”. On the left hand side of the screen, click on “Set up a Connection or Network” with your left mouse button. A “New Connection” screen will open. Click on “Connect to the Internet”. Click “Next”. If you already have an Internet connection set up on the computer, choose “No, Create a New Connection”. Click “Next”. Choose “Broadband (PPPoE)”.
DSL Manual Install for Windows XP Click on your Start Button, and then click on Control Panel. If you see “Network and Internet Connections”, then double click on it. If you do not see this, then move on to the next step. Double click on “Network Connections”. Click on the left hand side of the screen on “Create a new connection” with your left mouse button. A “New Connection Wizard” screen will open. Click on “Next”. Ensure the dot is on “Connect to the Internet”, and then click on “Next”.
DSL Install for Windows 98, ME, NT, 2000 (not Windows XP) Save and exit any programs that you may have running on your computer. Insert the Nexicom CD into the CD-ROM drive of your computer. A screen, “welcome to nexicom”, will appear on your screen. If the screen does not appear after several seconds then click on your “Start” button, then click on “run” and type “d:\nexicom.exe” (where “d” is your cd-rom drive), and click on “OK”. Click in the box that says “Nexicom Turbo DSL”.
DSL Install for Mac OS X Save any files and exit any programs that you may have running on your computer. Click on System Preferences in your Dock. Click on the Network icon. Double Click on Built-in Ethernet. Ensure the TCP/IP tab is highlighted blue. Select Use PPP from the drop down menu. Enter the DNS servers 216.168.96.13 and 216.168.96.10. Enter Nexicom.net as the Search Domain. Select the PPPoE tab. Click the box beside Connect using PPPoE.
DSL Install for Mac OS 9 To connect to DSL on Mac OS 9, it is a two step process. The first step is to install the Nexicom software and the second step is to change your TCP/IP settings. To install the Nexicom software: Insert the Nexicom CD. Double Click on the Nexicom CD icon. Double Click on the MAC folder. Double Click on the ENT_0001.HQX file. If you receive an error that states “The Disk with your preferred destination folder is currently locked” Click OK.
Frequently Asked Questions 1. What is DSL? DSL stands for Digital Subscriber Line. DSL is a high-speed Internet access product for homes and businesses that uses existing copper telephone lines. 2. What do I do if I get a message stating that Error 691 has occurred? Please make sure that you have entered your user name and password correctly. For your user name, use your nexicom email address – username@nexicom.net and for your password, remember that it is case sensitive. 3.
Frequently Asked Questions 10. What is error 768? Error 768 can be a lot of things. First, check to see if your ADSL Link Light is lit on the modem. If it is not lit, then please unplug your modem from the power outlet for at least one minute. Then plug it back in and wait one minute to see if you get a solid ADSL Link Light. For further assistance regarding this error, please call the Nexicom Helpdesk at 1-888NEXICOM. 11. I just setup a router and now I cannot get an internet connection.
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