Table of Contents Table of Contents Product Overview......................................................... 5 Package Contents.................................................... 5 System Requirements.............................................. 5 Introduction............................................................... 6 Important Considerations......................................... 8 Emergency Considerations................................. 8 Privacy Considerations................................
Table of Contents Removing a Phone........................................... 77 Users...................................................................... 78 Adding a User................................................... 78 Editing a User................................................... 79 Removing a User.............................................. 80 User Properties................................................. 81 Specifying a Persons Name..........................
Table of Contents Using Manual Dialing...................................... 125 Dialing an Internal Call................................ 125 Dialing an External Call............................... 125 Using Voice Dialing......................................... 126 Voice Dialing an Internal Call...................... 126 Voice Dialing an External Call..................... 126 Answering a Call............................................. 127 Transferring a Call...........................................
Section 1 - Product Overview Product PackageOverview Contents • D-Link DVX-2000MS Base Unit • D-Link DPH-125MS IP Phones (5 or 10) • D-Link DVG-3104MS 4-Port PSTN Gateway • CAT5 Ethernet Cables • Power Adapters • Phone Cable • CD-ROM with Installation Wizard, User Manual, and QIG Note: Using a power supply with a different voltage rating than the ones included will cause damage and void the warranty for this product.
Section 1 - Product Overview Introduction D-Link® VoiceCenter™, a Microsoft® Response Point™ phone system, is designed for small to medium-sized businesses with support for up to 50 users. VoiceCenter is an IP-based phone system that provides numerous advantages over traditional PSTN (analog) phone systems. Unlike previous generations of complicated, hard-to-use IP-based products, VoiceCenter is easy to install, manage, and maintain.
Section 1 - Product Overview The D-Link IP Phones include many standard and advanced features not found in analog phone systems. The Onetouch Voice-activated Dialing feature allows users to reach anyone in the company directory or their Microsoft Outlook address book by simply saying their name. Users can also transfer, park, and retrieve calls the same way. Voicemail to e-mail forwarding is another convenient feature.
Section 2 - Installation Important Considerations Response Point offers many features, including the ability to manage, monitor, and control your phone system with Administrator. With those features also comes some responsibility to promote users’ privacy and system security, as well as to keep a landline phone available for emergency calls. Emergency Considerations Please read this information carefully, as it applies to calling for help in emergency situations.
Section 2 - Installation Privacy Considerations The following considerations describe privacy issues that are unique to Response Point: Privacy of Users • The personal information that you enter in the User Properties dialog box is stored on the base unit and is not encrypted. Any user who has access to the base unit password (for example, the phone system administrator) can modify this information, which includes: • Voicemail messages that you configure to be retrieved by phone.
Section 2 - Installation Privacy of Calls Various components of the Microsoft® Response Point™ phone system must exchange data so that you can place and receive calls. Similar to many traditional phone systems, where people with access to the office phone network may be able to listen to phone calls, people with access to your office LAN may also be able to listen to phone calls that you place using Response Point.
Section 2 - Installation Transfer of Base Units Transfer of Base Units Before transferring the base unit to another person—for example, if you give it to another small business owner or recycle it—you may want to permanently delete all information using the Erase Data program (“ResponsePointEraseData.exe”) that comes on the installation CD. Security Considerations Security Considerations Security and privacy are related topics. Privacy Considerations discusses the handling of users’ personal information.
Section 2 - Installation System Vulnerabilities Response Point runs on your office LAN, and your organization may have a wireless LAN. While convenient and popular, the security features in many wireless default implementations may not be adequate for your needs. Consider whether your LAN security configuration, especially your wireless LAN security configuration, is correct for your business. Firewall Issues It’s a good idea to use firewalls to help protect your office LAN.
Section 2 - Installation Security of Backups Phone system data is not encrypted when a backup is created. Therefore, we recommend that the phone system administrator store backups on a removable hard drive, which can be disconnected from the LAN. Performance Considerations Response Point can handle many calls in a timely and reliable manner.
Section 2 - Installation Setting Passwords Voice over Internet Protocol (VoIP) brings the power of the Internet to phone services. Unless your LAN is secure, however, phone users or callers could change phone settings, listen to others’ voicemail, and even access the public address system if you have one. Setting passwords is an important action to take to secure your Microsoft® Response Point phone™ system.
Section 1 - Product Overview Features • A Microsoft® Response Point™ Phone System • Designed with Simplicity in Mind - Easy to Install, Use and Manage • Scalable - Add Up to 50 Phones or Phone Lines* to a Network • No Fees or Licenses Required for Adding More Phones or Gateways • Supports traditional PSTN lines and SIP trunking • One-touch Voice-activated Dialing and Voicemail Access • Automated Attendant for Directing/Incoming/Transfering/Parking or Retrieving Calls • Voicemail to E-mail Forwarding • 3-w
Section 1 - Product Overview Hardware Overview Connections Power Receptor Receptor for the supplied power adapter. Ethernet Port Used to connect the DVX-2000MS Base Unit through Ethernet cable to your Local Area Network.
Section 1 - Product Overview Hardware Overview LEDs Alarm LED A solid red light indicates an alert in the event viewer. Local Network LEDs A solid light indicates a connection to an Ethernet-enabled device on ports 0-4. This LED blinks during data transmission. Compact Flash LED This LED blinks during data transmission. Power LED A solid light indicates a proper connection to the power supply. Power Button Used to power ON or OFF the DVX-2000MS Base Unit.
Section 2 - Installation Hardware Installation Connecting the DVX-2000MS Base Unit Plug the power adapter into an AC outlet or power strip and plug the other end into the AC input on the back of the DVX-2000MS Base Unit. The power LED will light up to indicate proper connection. Connect one end of the Ethernet cable to the LAN Port on the back of the DVX-2000MS Base Unit and connect the other end of the Ethernet cable to a Local Area Network via switch or hub.
Section 2 - Installation Connecting the DPH-125MS IP Phones Plug the power adapter into an AC outlet or power strip and plug the other end into the AC input on the DHP-125MS IP Phone. The Power LEDs will light up to indicate proper connection. Connect one end of the Ethernet cable to the LAN port on the IP Phone and connect the other end of the Ethernet cable to your Local Area Network using a switch or hub. Repeats steps for additional DPH-125MS IP Phones.
Section 2 - Installation Connecting the DVG-3104MS Gateway The DVG-3104MS Gateway translates incoming phone calls so they can be sent over your organizations’s LAN, and translates outgoing calls into the format used by traditional phone service. Note: Avoid disabling your existing phone service while setting up the VoiceCenter. If you have an alternative jack available, use it to set up and test the VoiceCenter phone system.
Section 2 - Installation Software Installation Installing Microsoft Response Point Administrator Insert the VoiceCenter CD in the CD-ROM drive. The step-by-step instructions that follow are shown in Windows® XP. If the CD Autorun function does not automatically start on your computer, go to Start > Run. In the run box type “D:\setup.exe” (where D: represents the drive letter of your CD-ROM drive). Note: Microsoft® Response Point™ Administrator only operates with Windows® XP SP2 or Windows Vista™.
Section 2 - Installation Click Next to continue. Click Next Accept the License Agreement and click Next to continue.
Section 2 - Installation Click Install to begin the installation. Click Install Please wait while the InstallShield wizard installs Microsoft® Response Point™ Administrator.
Section 2 - Installation Installation is complete, click Finish to exit the wizard.
Section 2 - Installation Starting Microsoft Response Point Administrator Use the following steps to start Microsoft® Response Point™ Administrator and log on to the DVX-2000MS Base Unit. In Windows® XP, click Start > All Programs > and then click Microsoft Response Point Administrator to start the program. Select the DVX-2000MS base unit you just installed, and click Connect. Note: A few seconds may pass.
Section 2 - Installation When prompted for a password, type the default password, admin and click Connect. Note: It’s recommended that you change this password soon for security purposes. See page 89 for more information. You have successfully logged onto the DVX-2000MS base unit. You may now configure your IP Phones and Gateway.
Section 2 - Installation Configure the DPH-125MS IP Phones In Microsoft® Response Point™ Administrator, use the following steps to configure the DPH-125MS IP Phones. Click the Phone System tab at the top of the screen if necessary. In the Tasks panel, under Phones, click Add Phone to launch the Configure Phone Wizard. Select the check box confirming the IP Phone is connected and plugged in. Click Next to continue.
Section 2 - Installation Select one of the D-Link DPH-125MS IP Phones you just connected and click Next to continue. Note: If you do not see the phone you just connected, click Refresh in the Tasks panel. If you still do not see the phone, make sure that the phone is connected to the LAN, unplug the phone from the electrical outlet, and plug it back in. After plugging in the phone, you may need to wait at least sixty seconds before the phone is initialized and ready to be configured.
Section 2 - Installation On the Identification tab, in the User Type box, select Person from the drop down menu if it is not already selected. In the Name boxes, type the first and last name, and optional nicknames or titles of the person who will use this phone. You should specify nicknames and titles if you think callers will use when asking for this user. In the Extension number box, change the extension number if desired and click OK to continue.
Section 2 - Installation The owner and phone name have automatically been created for you. Click Finish to continue. Click Next The IP Phone has been successfully added to the phone system. Click Close to exit the configuration wizard. Repeat instructions on pages 27 through 30 to add additional phones.
Section 2 - Installation Testing Two Response Point Phones Now that you have the phones connected to the LAN and have configured them through Microsoft® Response Point™ Administrator, it’s time to test the connection and configuration to make sure they work. Note: You can dial extension numbers in several ways: • Dial the number, and wait for several seconds before the connection is made. • Dial the number, and press OK on the phone (for a faster connection time).
Section 2 - Installation Configure the DVG-3104MS Gateway In Microsoft® Response Point™ Administrator, use the following steps to configure the gateway: Click the Phone System tab at the top of the screen if necessary. In the Tasks panel, under Phone Service, click Add Phone Service to launch the Configure Phone Service Wizard. Select the check box confirming the gateway is connected and plugged in. Click Next to continue.
Section 2 - Installation Select the D-Link DVG-3104MS Gateway you just connected and click Next to continue. Click Next Select the This Port Is Active check box. Enter in a phone number or name associated with this line in the Description box. Click Next to continue.
Section 2 - Installation Enter a name for the phone line adapter and click Finish to complete the configuration.
Section 2 - Installation Testing the DVG-3104MS Gateway Connection Now that the DVG-3104MS Gateway is installed and the phones and phone service are configured, it’s time to test inbound and outbound calls. To test the phone system with an outbound call: 1. Using one of the phones you installed, dial 9, then the country code (1 for the United States), and then an external phone number. 2. Make sure the external number rings and you are connected to a person outside of your office.
Section 2 - Installation Installing Microsoft Response Point Assistant The Microsoft® Response Point™ Assistant program gives you, as a phone user, more options to configure the phone system, including specifying how calls are forwarded, how voice messages are retrieved (either from the phone or through attachments to e-mail messages, or both), how you are notified of incoming calls, and so forth. Use the following steps to install Response Point Assistant.
Section 2 - Installation Click Next to continue. Click Next Accept the License Agreement and click Next to continue.
Section 2 - Installation Click Install to begin the installation. Click Install Please wait while the InstallShield wizard installs Microsoft® Response Point™ Assistant.
Section 2 - Installation Installation is complete, click Finish to exit the wizard. Click Finish Now take the VoiceCenter™ CD to various computers, where DPH-125MS IP Phones are located and install Microsoft® Response Point™ Assistant on them as well.
Section 2 - Installation Starting Microsoft Response Point Assistant Use the following steps to start Microsoft® Response Point™ Assistant software and log on to your DPH-125MS IP Phone. In Windows® XP, click Start > All Programs > and then click Microsoft Response Point Assistant to start the program. In the Extension box, type the extension number of the person who will use Assistant. In the Password box, type the password of the user. The default password is 9999.
Section 2 - Installation Getting Started This section will get you started on configuring some of the Response Point basic features such as Choosing a Call Distribution Plan, Setting Up a Multiple Rings Plan, Setting Up a Live Operator, Setting Up a Automated Receptionist, Configure E-mail Delivery of Voice Messages, How to Change the DVX-2000MS Password. What Is a Phone? Phones that come with Response Point have a special button called the Response Point button.
Section 2 - Installation What Is a User? In Response Point™, a user represents someone or something that can receive a phone call. A Response Point user can be a person, group, job role, or location. Person A user most often represents a person, such as the user “Diane Margheim,” representing the person Diane Margheim. Person users are assigned to one extension number. When a call is directed to a person user, all of the phones to which that user is assigned will ring.
Section 2 - Installation Job Role Similar to group users, you can create job role users. For example, a “Receptionist” user is useful when several people play the role of receptionist in your business. Location The most abstract type of user is one that represents a location. In some cases, a caller may want to reach a location, such as a break room, regardless of who is in the location at the time. In that case, you would create a location user called “Break Room” with its own extension number, “Ext.
Section 2 - Installation What Is an Extension Number? In other phone systems, an extension number is often used to identify a particular phone; however, in Response Point™, an extension number is associated with a user. Because you can assign users to more than one phone, an extension number doesn’t uniquely identify a phone. There also may be several users assigned to a phone with different extension numbers. Likewise, a user, with his or her own extension number, may be assigned to more than one phone.
Section 2 - Installation Office Scenarios This section outlines three fictitious small businesses and how they might choose to set up their Microsoft® Response Point™ phone system. These scenarios also detail the Response Point features that could be useful. You can choose a scenario similar to your office and then consider the set of features that might meet your business needs.
Section 2 - Installation Margie’s Travel Margie’s Travel is like many other small businesses. There is one large office where each employee has a desk, phone, and computer. The travel agents use their phones to place calls to and receive calls from customers.
Section 2 - Installation Fourth Coffee Rather than one big office, Fourth Coffee operates in a building with a reception area in the front—which includes a desk for the receptionist, an office for the owner, and another office for the office manager. Each of these work areas has a desk, phone, and computer. In the middle of the building is a warehouse, where coffee beans are packaged.
Section 2 - Installation Southridge Video Like Margie’s Travel, Southridge Video operates in one large office space. However, instead of individual agents who have their own desks, phones, and computers, employees share a service desk with two computers and three phones. Any employee who is not serving a customer can answer incoming calls on one of the ringing phones.
Section 2 - Installation Choosing Your Call Routing Plan Administrator gives you several options for setting up a call routing plan—in other words, how incoming calls are handled. A call routing plan determines who gets calls as they come into the Microsoft® Response Point™ phone system. Possible call routing plans include: Automated Receptionist Plan: An automated voice answers the calls and directs them appropriately.
Section 2 - Installation These basic call routing plans can be customized in various ways. For example: • You can specify the Receptionist Plan but change it to the Automated Receptionist Plan before your office closes for the day. • You can choose the Receptionist Plan and customize it so that if your receptionist is not available to answer, incoming calls are forwarded to another user or to the Automated Receptionist.
Section 2 - Installation Introduction to Microsoft Response Point Administrator Microsoft® Response Point™ Administrator is the central administration and monitoring program for setting up and maintaining the Microsoft Response Point phone system. This system gives your employees flexibility and choices, as well as helps to make your job easier as the phone system administrator.
Section 2 - Installation What’s New in Service Pack 1 The Microsoft Response Point 1.0 Service Pack 1 (SP1) release includes a variety of new features and functionality: • • • • • • • • • • VoIP service, offered through Internet Telephony Service Providers (ITSPs), allows you to send and receive calls over the Internet using cost-saving VoIP technology. Implement VoIP service, analog service, or both phone service solutions.
Section 2 - Installation About Voice Service Response Point supports two kinds of voice services—analog service and VoIP service. Choose the service the best suits the needs of your business. Both voice services have VoIP technology in common. VoIP allows phone-system components to communicate using digital signals. Electronic data packets deliver these signals to the software and hardware that runs Response Point.
Section 2 - Installation Adding VoIP Service You can place long-distance calls through an Internet connection if you configure VoIP service. The Configure Voice Service Wizard guides you through the setup process. To add VoIP Service 1. Click the Phone System button. 2. In the Tasks pane, under Voice Services, click Add Voice Service. 3. In the Add Voice Service dialog box, select VoIP service that connects through your broadband connection. 4.
Section 2 - Installation Removing VoIP Service Remove VoIP service from Response Point by following these instructions. To remove VoIP service 1. Click the Phone System button. 2. In the Tasks pane, under Voice Services, click Remove Voice Service. 3. If you have two or more voice services configured, you will be prompted to select which one to remove. If you are prompted, click the VoIP service you want to remove, and click OK. 4.
Section 2 - Installation 6. If you want to edit any information in the table, select the row you want to change, and click Edit. Make the changes you want in the Direct-Dial Number dialog box, and click OK. 7. If you want to remove a number from the table, select the row you want to delete, and click Remove. Click Yes in the confirmation message that appears. 8. If you want to remove all numbers from the table, click Remove All. Click Yes in the confirmation message that appears. 9.
Section 2 - Installation To upgrade all devices 1. Click Browse to find the upgrade package (look for an “RPU” file) that you obtained from D-Link, either by downloading it from a Web site or on a CD. 2. Click Upgrade all devices to which this package applies (recommended), and click Next. 3. On the Confirmation and warnings page, review the devices in the Devices to be upgraded list, and read the cautionary information regarding the upgrade process. 4. Click Upgrade to start the process.
Section 2 - Installation About Call History Call history can help you evaluate important areas of your business. Using this tool, you can perform the following administrative tasks: • • • • • • Manage employee productivity- You can determine if the call activity of your employees is appropriate. Are they on the phone too much, not on the phone enough, placing too many personal calls? Review phone expenses- You can manage costs by verifying efficient usage patterns.
Section 2 - Installation To view a specific call history log 1. 2. 3. 4. 5. 6. In the Interval to show list, choose a timeframe to view. In the Types of calls to show list, choose the type of call to view. In the Show calls to and from user list, choose a user to view. Wait for Administrator to load your selections and display the results in the Call information table. Click Save to create a CSV file, which displays more advanced information.
Section 2 - Installation Which customers are calling frequently or infrequently? Calls from a specific number All available calls, Incoming calls, All To column (look for customer’s phone number) Which PSTN lines are busy when customers call? Does my business need another line? Which advertising campaigns are reaching a target market successfully or unsuccessfully? Calls through a specific port All available calls, Incoming and outgoing, All calls Save to CSV file, and see Error Reason (look for No
Section 2 - Installation Configuring Park Music Music helps add a professional touch while filling the silence for callers waiting in park. Using a custom feed, you can broadcast the music you prefer, promotional materials, or other important messages you want callers to hear. Attach a cable from an analog audio source—such as a radio, CD player, or other sound device—to the audio jack on the base unit, typically a “line-in” or “mic-in” jack.
Section 2 - Installation Phone System Page The Phone System page shows which phones, users, and services are configured in Microsoft® Response Point™. If you want add, edit, or remove these items, you can click the related tasks in the Tasks list. Wizards help guide you through these tasks, step by step. Alternatively, you can right-click items in the lists that are displayed on the right side of the page to perform tasks.
Section 2 - Installation Add Phone Service Displays the wizard from which you can add phone service to Response Point™. Edit Phone Service Displays some of the wizard pages and dialog boxes as needed to edit the phone service that you’ve already configured. Remove Phone Service Remove the phone service by uninstalling the phone line adapter. If you have more than one phone line adapter on the phone system, you will be prompted to select the one that you want to remove.
Section 2 - Installation Base Unit Page The Base Unit page contains information and options related to the base unit. Some of the status options can be selected directly from the right side of the page. For example, click View event log to see a summary of events recorded by the base unit. If you want to change options, you can select them in the Tasks list. At the bottom of the list, click Refresh to get the latest status on demand.
Section 2 - Installation Create Backup Specifies the path and description of the backup of the base unit. This backup will contain the latest configuration and voicemail files. However, once you start the backup, the backup may not include voice messages saved while the backup was being created. Restore Backup Displays a dialog box, where you select the backup copy of the base unit configuration to restore.
Section 2 - Installation Storage space Reports the amount of permanent memory available on the base unit to store voicemail files, contacts, and other settings, as follows: Event log Reports a summary of the event log, as follows: D-Link DVX-2000MS User Manual 66
Section 2 - Installation Space used by voicemail Reports the amount of space on the base unit used by voicemail files. Space available for voicemail Reports the amount of space on the base unit that is available for voicemail files. Total space available Reports the amount of free space on the base unit that is available for configuration, contacts, and voicemail files. Network address (IP address) Displays the IP address of the base unit. MAC address Displays the MAC address of the base unit.
Section 2 - Installation Call Routing Page The Call Routing page contains information and options related to call routing plans, which determine how incoming calls are handled. Response Point™ supports the Automated Receptionist Plan, Receptionist Plan, and Multiple Phones Ring Plan. To see changes that you’ve made to these options, click Refresh at the bottom of the Tasks list, as needed.
Section 2 - Installation Refresh Update the display of settings on the right side of this page. After you make changes using commands in the Tasks list, click this option to update the display. Upgrading Software The upgrade process involves three main components of Response Point ™: the base unit, Administrator, and Assistant. Version Control Response Point can only be upgraded to larger (or later) version numbers; you can never “downgrade” to a previous version.
Section 2 - Installation 2. A copy of the backup is created. 3. The backup is upgraded to the new version. 4. New files are uploaded to the base unit. 5. The base unit software is upgraded. 6. The upgraded configuration is restored to the base unit. These steps may take several minutes if your phone system has many users and phones. So, don’t be alarmed if some time passes during an upgrade. In addition, the base unit will restart in the process.
Section 2 - Installation Understanding Information Storage and Retrieval It may be important to understand how the Response Point™ base unit stores and retrieves information. The base unit is the device that manages phone system data. For Response Point to work properly, the base unit must transfer data between your computers, phones, phone line adapters, the phone system software, and your office LAN. During this exchange process, the base unit stores and retrieves information.
Section 2 - Installation Where is this information stored? All data is stored on the physical device, which is why it’s important to keep the base unit in a secured location with restricted access. What information can I prevent from being stored? If you do not want your voice messages stored on the base unit, you can configure Response Point™ to send your voice messages as e-mail attachments. With this configuration, your voice messages are stored in your e-mail program instead of on the base unit.
Section 2 - Installation Checking the Status of the Phone System Phone system information is available on the Base Unit and Phone System pages of Administrator. On the Base Unit page, you can view the status of the connection; the availability of storage space, particularly for voicemail storage; and the log of events that occurred on the base unit, including errors, warnings, and information. To view the status of the phone system: 1. Click the Base Unit button. 2.
Section 2 - Installation Using Microsoft Response Point Administrator Microsoft Response Point Administrator is the program used to configure and monitor the Microsoft® Response Point™ phone system. The tasks you may want to do include: adding phones and users to and deleting them from the phone system; backing up the base unit on a regular basis; changing the password of the base unit; and determining how incoming calls are handled.
Section 2 - Installation Adding a Phone When you add a phone to Response Point, you physically connect the device to the LAN and to a power source, as well as configure it using the Configure Phone Wizard. During the configuration process, you must assign one user to it. If the phone supports a primary user, the user must be the primary user. To add a phone 1. Click the Phone System button. 2. In the Tasks panel, under Phones, click Add Phone, which displays the Configure Phone Wizard. 3.
Section 2 - Installation 3. On the What do you want to name this phone page, note that the name that has been automatically assigned to the phone. Also, the owner of the phone has been filled in for you. You can change them both if you want. 4. Click Finish. 5. When the configuration process is complete, click Close. Editing a Phone When you edit a phone in the Microsoft® Response Point™ phone system, you can change who is assigned to the phone, the phone owner, and the phone name. To edit a phone 1.
Section 2 - Installation Removing a Phone You can remove a phone from the Response Point™ phone system. You may want to do this if the phone is no longer working, for example. Removing a phone does not change the settings on the phone itself; however, the base unit will no longer recognize it, and it must be reconfigured if you add it to the phone system again. If you just want to move a phone to another location, do not remove the phone through Administrator; just unplug it instead.
Section 2 - Installation Users Response Point users are listed on the Phone System page, where you can use commands in the Tasks panel to add, edit, or remove them, as necessary. Users are always associated with an extension number. Adding a User You add users to Response Point in two ways. First, when you configure a new phone, using the Configure Phone Wizard, at least one primary user must be assigned to the new phone.
Section 2 - Installation Editing a User You edit a Response Point user in the User Properties dialog box. You can also change settings such as enabling voicemail or setting initial call forwarding rules.. To edit a Response Point user: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Edit user. 3. In the Select a user to edit list, click the name of the user that you want to edit, and then click OK. 4.
Section 2 - Installation Removing a User You remove users from the phone system, after removing them from phones to which they are assigned as primary users. For example, if an employee leaves your organization, you will want to remove them from Response Point. Note: You cannot remove users if they are assigned to a phone. You must first edit the phone to remove the user from it, and then follow the instructions that follow. To remove Response Point user: 1. Click the Phone System button. 2.
Section 2 - Installation User Properties Using Microsoft® Response Point™ Administrator, you can set and change the settings for Response Point users. Some of the options can also be configured and managed by employees using Microsoft Response Point Assistant. When an employee cannot edit an option, it is unavailable in Microsoft Response Point Assistant. In this case, employees may ask you, as the phone system administrator, to make changes at your discretion.
Section 2 - Installation Specifying a Job Role Name Callers may ask to speak with someone serving in a job role using a variety of names. You can specify these alternative names so that calls arrive at the correct extension number. For example, callers may ask to speak to the “Receptionist” or the “Secretary.” To specify job role name for incoming calls: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or Edit User, as appropriate. 3. Click the Identification tab. 4.
Section 2 - Installation Specifying a Location Name Callers may ask to speak with someone at a location using a variety of names. You can specify these alternative names so that calls are directed to the correct extension number. For example, callers may ask for “Lunch Room” or “Break Room.” To specify a location name for incoming calls: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or Edit User, as appropriate. 3. Click the Identification tab. 4.
Section 2 - Installation Specifying a Group Name Callers may ask to speak with a group using a variety of names. You can specify these alternatives so that calls arrive at the group phone. For example, an accounting department may be called “Billing” by some callers. To specify a group name for incoming calls: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or Edit User, as appropriate. 3. Click the Identification tab. 4.
Section 2 - Installation Publishing User Information in the Directory You can specify that names and extension numbers are available to people who call your office. You do this when setting up a new user or editing a user’s settings. To publish names and extension numbers in the directory: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or Edit User, as appropriate. 3. Click the Identification tab. 4.
Section 2 - Installation Enabling the Directory You can determine if the directory is available, or not, to external callers. Note: When you add or edit a user of the phone system, you can also specify that the user’s name and extension number are available, or not, in the directory. To enable the directory: 1. Click the Call Routing button. 2. In the Tasks panel, click Configure Automated Receptionist Properties. 3.
Section 2 - Installation Disabling the Directory You can determine if the directory is available, or not, to external callers. Note: When you add or edit a Response Point user, you can also specify that the user’s name and extension number are available, or not, in the directory. To disable the directory: 1. Click the Call Routing button. 2. In the Tasks panel, click Configure Automated Receptionist Properties. 3.
Section 2 - Installation Voicemail Response Point supports various configurations for voicemail: You can retrieve voice messages by phone or as e-mail attachments, or both. You can also specify or record what greetings callers will hear when they reach employees in your business. Later, individual users can make adjustments to their voicemail settings and greetings using Assistant.
Section 2 - Installation Specifying How You Retrieve Voicemail You can specify how a user initially retrieves voice messages—either by phone or as attachments to e-mail messages, or both. Later, the employee can change this setting using Assistant. To specify how a user retrieves voice messages: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or Edit User, as appropriate. 3. Click the Voicemail tab. 4.
Section 2 - Installation Setting a Voicemail Greeting You can determine how callers who reach a specified user will be greeted. Later, the employee can change the voicemail greeting using Assistant. To change voicemail settings: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or Edit User, as appropriate. 3. Click the Voicemail tab. 4. Under Voicemail greeting callers will hear for this user, click Specify Voicemail Greeting. 5.
Section 2 - Installation Resetting the Extension Number Password When a user is assigned to a phone and an extension number, a password is automatically assigned to that person. Employees use this password to log on to the Assistant program and to access their voicemail. The default password is 9999. Encourage your employees to change the default password, which they can do using Assistant.
Section 2 - Installation Phone Service Response Point supports traditional phone service, which is the landline-based phone service that uses phone jacks and analog signals to make connections between two calling parties. The phone line adapter, listed on the Phone System page, translates analog signals to phones, and digital information back to analog signals when calls are sent out over landline phones.
Section 2 - Installation Adding Phone Service You can use traditional phone service with Response Point for inbound and outbound calls. It uses hard-wired lines to connect your business to the worldwide phone system. Your office may have one or more landline phone lines. To set up phone service, you need a phone line adapter, which translates the analog signal coming from the landline phone line to Response Point.
Section 2 - Installation Editing Phone Service You edit phone service options by using the appropriate pages of the Configure Phone Service Wizard. For example, you can block outbound calls on a line. To edit phone service: 1. Click the Phone System button. 2. In the Tasks panel, under Phone Service, click Edit Phone Service. 3. Complete the steps of the Configure Phone Service Wizard, and click Finish.
Section 2 - Installation Removing Phone Service You can remove a phone service line by following these instructions. To remove phone service: 1. On the Phone System page, click the phone service or line of service that you want to remove. 2. In the Tasks panel, under Phone Service, and click Remove Phone Service. 3. If you have more than one phone line adapter configured in the phone system, you will be prompted to select which one to remove.
Section 2 - Installation Base Unit The base unit is a dedicated device connected to your office LAN. It’s an essential component because it handles the Microsoft® Response Point™ phone system. The base unit is managed using Administrator, where you can back it up, change settings, and monitor events and errors, among other tasks. Viewing the Event Log The event log details errors, warnings, and information about activity on the base unit.
Section 2 - Installation Viewing Storage Space Detail You can review how much total space on the base unit is being used for voicemail files and how much is still available. You can also see how much space is used for voicemail files by each Response Point user. This information is helpful for determining when the base unit is getting near storage capacity and when you need to ask users to delete some or all of their voice messages or contacts.
Section 2 - Installation To view storage space detail: 1. Click the Base Unit button. 2. In the Tasks panel, under Status, click View Storage Space Detail. 3. Review Storage Space Summary and Voicemail Storage Used by User to determine if you need to ask employees to delete voice messages. 4. When finished, click Close.
Section 2 - Installation Changing the Base Unit Password It’s a good idea to change the password of the base unit regularly to help maintain system security. The base unit password is used by the person who administers the Microsoft® Response Point™ phone system using Administrator. Consider changing the default password (admin) right away. Note: The base unit password can be a maximum of 256 characters.
Section 2 - Installation Configuring the E-Mail Server Your e-mail server can be configured to work with Response Point. Configuring an e-mail server allows you to set up voicemail so that voice messages can be sent as attachments to e-mail. Before configuring the e-mail server, you’ll need to establish a high-speed Internet connection with an Internet service provider. To configure the e-mail server: 1. Click the Base Unit button. 2. In the Tasks panel, under Properties, click Configure E-Mail Server. 3.
Section 2 - Installation Change the Date and Time You can change the date and time of the base unit clock, which appears on the Base Unit page. The date and time display can be used to identify backups and other activities on the base unit. The display is refreshed from the base unit clock periodically. At any given time, it may not match the base unit clock precisely.
Section 2 - Installation Backing Up the Base Unit It’s important to back up the base unit, where contact information, voice messages, and other settings are stored. If your business is fast-paced and depends heavily on phone work, it’s a good idea to set up a frequent backup schedule during off hours. Important: If you back up during a period of heavy phone use, the backup copy will not include voice messages that are left by callers while the backup is in progress.
Section 2 - Installation Restoring a Backup of the Base Unit In the unlikely event that the base unit is damaged or fails, you can restore your phone system from a backup of the base unit. Messages, contacts, and other settings that have been made since the backup will be lost when you restore from the backup. Because the base unit will be restarted as part of restoration, phone calls cannot be answered during the process. You can also restore a backup of one base unit onto another base unit.
Section 2 - Installation Call Routing Plans Call routing is simply the way calls are handled when they reach your office. The most important aspect of call routing is to decide on a plan—Automated Receptionist Plan, Receptionist Plan, or Multiple Phones Ring Plan. If you want an employee to answer every time, choose the Receptionist Plan.
Section 2 - Installation Setting Up an Automated Receptionist Plan The Automated Receptionist Plan is useful if you want the automated voice, called the Automated Receptionist, to answer calls and transfer them accordingly. Occasionally, a caller may want to speak to a person instead of the automated voice, or the Automated Receptionist may not be able to recognize what a caller is saying. It is good idea to specify a user as the operator to handle these situations.
Section 2 - Installation Setting Up a Receptionist Plan The Receptionist Plan is useful for your office if you want a person to answer calls and transfer them accordingly. To specify a Receptionist Plan: 1. Click the Call Routing button. 2. In the Tasks panel, click Choose How to Answer Calls. 3. Click the Receptionist Plan, and then select the person who will receive incoming calls. 4. Click OK. Note: You can customize this plan by specifying call forwarding for the user you’ve specified as receptionist.
Section 2 - Installation Setting Up an Operator Setting up an operator is a support feature of the Automated Receptionist Plan. Occasionally, a caller may want to speak to a person instead of the automated voice, or the Automated Receptionist may not be able to recognize what a caller is saying. It is good idea to specify a user as the operator to handle these situations. To specify an Operator: 1. Click the Call Routing button. 2. In the Tasks panel, click Choose How to Answer Calls. 3.
Section 2 - Installation Setting Up a Multiple Phones Ring Plan The Multiple Phones Ring Plan is a manually configured plan, based on the Receptionist Plan. It allows many or all phones to ring when there is an incoming call. Both the Multiple Phones Ring Plan and the Receptionist Plan are configured so that a person answers incoming calls.
Section 2 - Installation To setup a Multiple Phones Ring Plan using a job-role user: 1. Click the Phone System button, and click Add User. 2. In the New User dialog box, on the Identification tab, click Job Role in the User type list, type the name for the role (in this example, “Receptionist”), and set other properties, as appropriate. 3. Click OK in the User Properties dialog box. Next, you’ll assign this user to the phones used by those people in your office who perform this role.
Section 2 - Installation To assign a user to receive incoming calls: 1. Click the Call Routing button, and click Choose How to Answer Calls. 2. Click Receptionist Plan, and select the job-role user (in this example, “Receptionist”) in the list. 3. Click OK in the Choose How to Answer Calls dialog box. 4. Place a test call to your office. Each of the phones that you edited should now ring when the call arrives.
Section 2 - Installation Configuring Automated Receptionist Properties The Automated Receptionist Plan is useful for your business if you want the automated voice, called the Automated Receptionist, to answer calls and transfer them to employees accordingly. Occasionally, a caller may want to speak to a person instead of the automated voice, or the Automated Receptionist may not be able to recognize what a caller is saying. It is good idea to specify a user as the operator to handle these situations.
Section 2 - Installation Setting Greetings for the Automated Receptionist to Use The Automated Receptionist Plan is useful if you want the automated voice, called the Automated Receptionist, to answer and route calls. How the Automated Receptionist greets and prompts people is important because callers hear these greetings every time they contact your business. In addition, audio quality is key for creating a pleasant experience for callers.
Section 2 - Installation Tips For Recording Greetings and Prompts Your greetings and prompts create the first impression that callers have of your business, so it’s important to keep in mind these basic tips when making your recordings. Greeting Tips • Be polite and gracious. This is the cornerstone of a good voice interface. A system of greetings and prompts that are respectful of callers and their needs may help build your business. • Be brief and concise. Make every word count.
Section 2 - Installation Testing Tips • Listen to the recording before saving it. • After saving it, call into your business so that you can experience it as callers will experience it. Try to imagine how your callers will react to it: Is it too short or too long? Is it easy to understand? • Because your greeting is the voice of your business, you may want to ask a few callers for their opinion of the recording.
Section 2 - Installation Configure Bypass Receptionist Bypass Receptionist allows callers to reach an extension number directly, without going through the Automated Receptionist or a receptionist. The Bypass Receptionist feature first checks the phone number of an incoming call. If the phone number of the caller has been configured for bypassing the receptionist, the call is automatically sent to the appropriate extension number.
Section 2 - Installation Configuring External Access You can specify that outside phone numbers for the specified users are treated like Response Point™ extension numbers. When you call the office from the specified phone numbers, the Automated Receptionist handles the call as if you had pressed the Response Point™ button on a phone in the office.
Section 2 - Installation Setting Call Forwarding Options When employees in your office can’t answer calls, you can configure Response Point™ to do one of the following: 1) let calls go unanswered, 2) direct calls to voicemail where callers can leave voice messages, 3) forward calls to a specified user, or 4) forward calls to the Automated Receptionist. To set call forwarding rules: 1. Click the Phone System button. 2. In the Tasks panel, under Users, click Add User or Edit User, as appropriate. 3.
Section 2 - Installation Using Microsoft Response Point Assistant This section details how to use Assistant features to set up and customize your phone system experience. If options are unavailable, they likely need to be changed by the phone system administrator in Microsoft® Response Point™ Administrator. Introduction Assistant is the program that employees use to manage their personal phone system settings.
Section 2 - Installation • The Call Forwarding tab allows you to specify call forwarding rules, such as who gets calls when you’re away from your desk. • The Notifications tab allows you to specify how you want to be notified of incoming calls. • The Contacts tab allows you to add or import contacts, which you can use for voice dialing. • Help includes topics if you need assistance.
Section 2 - Installation Logging On to Assistant You log on to the Assistant program by specifying the extension number, password, and base unit to which you want to connect. Most offices have only one base unit, which will appear automatically in the Base unit list. However, if you want to choose another base unit that is connected to your office LAN, you do so when logging on to Assistant.
Section 2 - Installation User Properties Using Assistant, you can change a number of settings as a Response Point™ user—either as a person, or as an additional user in a job role, group, or location user type. Some options are unavailable because they can be changed only using Administrator. If you want to make a change to unavailable options, contact the phone system administrator. Specifying Your Name Callers may request to speak with you by using a variety of names and nicknames.
Section 2 - Installation Specifying a Group Name Callers to the phone system may request to speak with your group by using a variety of names. You can specify these alternatives so that incoming calls are sent to the correct extension number. For example, callers may request to speak to “Accounting” or “Billing.” To specify a group name for incoming calls: 1. On the Settings menu, click Identification. 2. In the Name box, type the term callers will mostly likely use when calling your group. 3.
Section 2 - Installation Specifying a Location Name Callers to the phone system may request to speak with anyone at a phone known by its location. You can specify these alternative names so that incoming calls are sent to the correct extension number. For example, callers may request the “Lunch Room” or “Break Room.” To specify a location name for incoming calls: 1. On the Settings menu, click Identification. 2. In the Name box, type the term callers will mostly likely use when calling this location. 3.
Section 2 - Installation 4. Click OK. 5. Click OK in the User Properties dialog box. Publishing Your Name in the Directory You can specify that your name and extension number appear in the directory accessible to people who call your business. Note: Your name and extension number will be available to external callers only if the phone system administrator enables the directory. To publish your name and extension number in the directory: 1. On the Settings menu, click Identification. 2.
Section 2 - Installation Phone Calls Response Point™ gives you many options for placing calls and handling the calls that you receive. You have the flexibility to manually dial or voice dial your contacts. And, when calls come into the office, you can decide how to direct them— whether calls are answered, transferred, parked and retrieved, or forwarded. Using Manual Dialing In Response Point, you can manually press numbers on your phone keypad to place a call.
Section 2 - Installation Using Voice Dialing In Response Point, you can use voice commands to place a call. Use the voice-dialing feature for internal and external calls. Voice dialing can save you time because you won’t have to physically press each number on the phone keypad (or memorize it) when you call a contact. Voice Dialing an Internal Call You can use the voice-dialing feature to place an internal call by simply speaking the name of a Response Point user after pressing the Response Point button.
Section 2 - Installation Answering a Call When calls come into the office and are sent to your extension number, you can see the caller information displayed in the notification area on your desktop, if you enable incoming call notifications. To answer an incoming call: • If you’re ready to take a call, pick up the receiver of the phone. Tip: You can park calls using the Response Point button. Also, you can place calls on hold. Calls on hold for an extended time will be terminated automatically.
Section 2 - Installation Parking and Retrieving a Call Parking a call is like holding a call, except that it can be picked up on any phone in your office. For example, you may take a call at your desk, park it, and then retrieve it at a phone in the warehouse, the back office, or at another desk. Response Point™ supports nine parking spaces for calls.
Section 2 - Installation Forward a Call You can forward a call to another extension number, an external phone number, to voicemail, or to the Automated Receptionist. Likewise, you can specify an alternative if your first choice for handling calls is unavailable. To handle your calls when you cannot answer your phone: 1. On the Settings menu, click Call Forwarding. 2. In the Within box, specify how many seconds and approximate rings should pass before the call is forwarded. 3.
Section 2 - Installation Using the Public Address System Many offices have a public address (PA), or intercom, system so that coworkers can easily communicate with one another. For example, the front office can use the PA system to communicate with employees in the warehouse, as in, “Diane, there is a customer here to see you.” You can use the PA feature if you have permission to do so. To make an announcement over the PA system: 1. Dial 872 (or 8PA). 2. Make your announcement and hang up.
Section 2 - Installation Call Notifications When your phone rings, Assistant can send your computer a notification that contains information about the caller. The information displayed in the call notification window, which appears in the lower-right corner of your computer screen, comes from the caller information provided by the phone company; by a contact store such as Outlook, Windows Address Book (for Windows XP), or Windows Contacts (for Windows Vista); or by the directory.
Section 2 - Installation Enabling Call Notifications You can display incoming call notifications in the lower-right corner of your computer screen by setting options on the Notifications tab. You’ll see call notifications for up to four extension numbers associated with the phone.
Section 2 - Installation Contacts Using Assistant, you can transfer the contact information that’s stored in your e-mail program to Response Point—either manually, one at a time, or by importing a group of contacts all at once. When you no longer need a contact or when the phone system is running low on storage space, you can delete contacts just as easily as you added them.
Section 2 - Installation Adding and Editing Contacts You can manually add up to 1100 contacts on the Contacts tab. In addition, if you want to edit the name, phone numbers, or how Response Point should call this contact, you can adjust that information on this tab as well. To add contacts: 1. On the Settings menu, click Contacts. 2. Click Add New, and enter the contact information that you want to add. 3. After entering the information, click OK. 4. Click OK in the User Properties dialog box.
Section 2 - Installation Deleting Contacts You may be asked to delete some contacts if the limit for the phone system has been reached. Likewise, if you want to add contacts but your personal limit of 1100 has been reached, you must delete contacts that you use infrequently before adding the new ones. To delete contacts: 1. On the Settings menu, click Contacts. 2. In the list of contacts, select the names that you want to delete, and click Remove. To delete all contacts, click Remove All. 3. Click OK. 4.
Section 2 - Installation Voicemail Voicemail messages can be left on your phone or delivered as attachments to e-mail messages (or by both methods), which you can listen to later. You can listen to voice messages over the phone in your office or from a phone in a remote location.
Section 2 - Installation Specifying How You Retrieve Voicemail You can specify how you want to retrieve your voice messages—either by phone, as attachments to e-mail messages, or both. To specify how you retrieve voicemail: 1. On the Settings menu, click Voicemail. 2. Decide whether to receive your voice messages by phone or as an e-mail attachment, or both. 3. Under Message retrieval, select the option you want.
Section 2 - Installation Setting Your Voicemail Greeting Your voicemail greeting can help give callers a favorable impression of you and your business. Review tips on recording your greeting before proceeding to change voicemail settings. To change voicemail settings: 1. On the Settings menu, click Voicemail. 2.
Section 2 - Installation Tips For Recording Your Greeting Your greeting is the first impression that callers have of you, so it’s important to keep in mind these basic tips when creating your recording. Greeting Tips • Be polite and gracious. This is the cornerstone of a good voice interface. A system of greetings and prompts that are respectful of callers and their needs may help build your business. • Be brief and concise. Make every word count.
Section 2 - Installation Testing Tips • Listen to the recording before saving it. • After saving it, call into your business so that you can experience it as callers will experience it. Try to imagine how your callers will react to it: Is it too short or too long? Is it easy to understand? • Because your greeting represents your professional image, you may want to ask a few callers for their opinion of the recording.
Section 2 - Installation Reviewing Your Voice Messages In the Office You can retrieve your voice messages by phone when you’re in the office. To access your voicemail when you’re in the office: 1. Press the Response Point™ button, and say “Voicemail.” 2. Response Point assumes that you want to check voicemail for the primary extension number of the phone that you’re using.
Section 2 - Installation Out the Office You can retrieve your voice messages by phone when you’re out of the office. To access your voicemail when you’re out of the office: 1. From an outside phone, dial your office phone number. 2. When connected, if the Automated Receptionist answers, say “Voicemail” or dial 886; if the receptionist answers, asked to be transferred to voicemail. 3. When prompted, enter the extension number for which you want to check voicemail using the keypad. 4.
Section 2 - Installation From an E-Mail Program You can review voice messages as attachments to e-mail messages. To review your voice messages from an e-mail program: 1. Open your e-mail program. 2. Open the e-mail message with a voicemail attachment. 3. Double-click the WAV file that contains the voice message to listen to it. Note: If the message does not play, you may have to install a media player, such as Windows Media Player.
Section 6 - Troubleshooting Troubleshooting This chapter provides solutions to problems that can occur during the installation and operation of VoiceCenter™. Read the following descriptions if you are having problems. Administrator Why doesn’t Microsoft® Response Point™ Administrator run on my computer? You may need to upgrade your system software or you may also need to run an upgraded version of Microsoft Response Point Administrator. For more information, see Upgrading Software on page 59.
Section 6 - Troubleshooting Why isn’t the base unit responding? This condition may occur when there is a connectivity issue between the computer on which Administrator is running and the base unit. Check these possible issues and resolutions in the following order: • Make sure that the computer on which Administrator is running is physically connected to the LAN. • Check that the software on the computer running Administrator can access the network.
Section 6 - Troubleshooting • Response Point™ may be experiencing connectivity problems. To test receiving calls, set up the Automated Receptionist Plan, and then call the number. If the Automated Receptionist answers, the phone line and the adapter are configured and connected properly. If the problem persists, check the phone itself.
Section 6 - Troubleshooting What should I do if I see this message in the event log? “The Microsoft Response Point™ Dialog Manager encountered an error while loading device registration information. Some devices may not work correctly until they re-register. Most devices will re-register periodically without any action from the administrator.” If this message does not eventually disappear from the event log, the phone may not have been properly connected to the base unit.
Section 6 - Troubleshooting Assistant Why won’t Assistant run on my computer? You may need to upgrade your system software or you may also need to run an upgraded version of Microsoft® Response Point™ Assistant. For more information, see Upgrading Software on page 109.
Section 6 - Troubleshooting Why did I lose my call when I put it on hold? You can put your calls on hold, if your phone supports that feature, or park it, using the Response Point™ button. Calls put on hold for an extended time will be automatically terminated. If you think you will be away from the phone for a long time, park the call instead. (Response Point supports nine parking spaces for calls.
Section 6 - Troubleshooting Why doesn’t the Response Point™ confirmation prompt fill in the name of the person I asked to voice dial? If you use voice dialing to say (for example), “Call Denise Smith at work,” the confirmation prompt should say, “Dialing Denise Smith at work.” However, if the text-to-speech feature in Windows XP is not working, you may hear “Dialing (silence) at work” instead. Refer to the Windows documentation for more information about the speech recognition and text-to-speech feature.
Section 6 - Troubleshooting Why don’t the changes that I just made to my contact using Assistant appear in the incoming call notification window? This condition may occur if the information exchanged between Assistant and your contact store (that is, Outlook, Windows Address Book, or Windows Contacts) are temporarily out of sync. To resolve this issue, simply exit Assistant and restart the program.
Appendix B - Networking Basics Networking Basics Check your IP address After you install your new D-Link adapter, by default, the TCP/IP settings should be set to obtain an IP address from a DHCP server (i.e. wireless router) automatically. To verify your IP address, please follow the steps below. Click on Start > Run. In the run box type cmd and click OK. At the prompt, type ipconfig and press Enter. This will display the IP address, subnet mask, and the default gateway of your adapter.
Appendix B - Networking Basics Statically Assign an IP address If you are not using a DHCP capable gateway/access point, or you need to assign a static IP address, please follow the steps below: Step 1 Windows® XP - Click on Start > Control Panel > Network Connections. Windows® 2000 - From the desktop, right-click My Network Places > Properties. Step 2 Right-click on the Local Area Connection which represents your D-Link network adapter and select Properties.
Appendix C - Technical Specifications Technical Specifications Phone System • Phone Network Integration -PSTN Support via FX) ATA • Automated Attendant (DTMF & Speech-based) -User Directory -Frequently Asked Questions -Nicknames -Easy Access to Live Operator -Customizable Prompts • Incoming Call Direct Access (Similar to Did) • Call Forwarding to Internal Lines • Personal External Line Impersonation • Call Forwarding to External Phone Numbers Treated as Internal Phones • PA System Integration Voicemail • B
Appendix C - Technical Specifications Warranty* 1 Year Limited *1-Year Limited Warranty available only in the USA and Canada. ©2007-2008 D-Link Corporation/D-Link Systems, Inc. All rights reserved. D-Link, the D-Link logo, and the VoiceCenter logo are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and/or other countries.
Appendix D - Contacting Technical Support Contacting Technical Support U.S. and Canadian customers can contact D-Link technical support through our web site or by phone. Before you contact technical support, please have the following ready: • Model number of the product (e.g. DVX-2000MS) • Hardware Revision (located on the label on the bottom of the base unit (e.g. rev A1)) • Serial Number (s/n number located on the label on the bottom of the base unit).
Appendix E - Warranty Warranty Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited Warranty: • Only to the person or entity that originally purchased the product from D-Link or its authorized reseller or distributor, and • Only for products purchased and delivered within the fifty states of the United States, the District of Columbia, U.S. Possessions or Protectorates, U.S. Military Installations, or addresses with an APO or FPO.
Appendix E - Warranty Limited Software Warranty: D-Link warrants that the software portion of the product (“Software”) will substantially conform to D-Link’s then current functional specifications for the Software, as set forth in the applicable documentation, from the date of original retail purchase of the Software for a period of ninety (90) days (“Software Warranty Period”), provided that the Software is properly installed on approved hardware and operated as contemplated in its documentation.
Appendix E - Warranty • After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship back any accessories.
Appendix E - Warranty IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED WARRANTY SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. EXCEPT AS EXPRESSLY COVERED UNDER THE LIMITED WARRANTY PROVIDED HEREIN, THE ENTIRE RISK AS TO THE QUALITY, SELECTION AND PERFORMANCE OF THE PRODUCT IS WITH THE PURCHASER OF THE PRODUCT.
Appendix E - Warranty FCC Statement: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication.
Appendix F - Registration Registration Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights. Version 1.
