User's Manual

99D-Link DIR-657 User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-657. Read the following descriptions
if you are having problems. (The examples below are illustrated in Windows
®
XP. If you have a dierent operating system, the screenshots on your
computer will look similar to the following examples.)
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website on the Internet or have to be
connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to
connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer 6.0 or higher
• Chrome 2.0 or higher
• Safari 3.0 or higher
• Firefox 3.0 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a dierent cable or connect
to a dierent port on the device if possible. If the computer is turned o, the link light may not be on.
• Disable any internet security software running on the computer. Software rewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall,
and Windows XP rewall may block access to the conguration pages. Check the help les included with your rewall software for more information
on disabling or conguring it.