User's Manual
139D-Link DIR-808L User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-808L. Read the
following descriptions if you are having problems. The examples below are illustrated in Windows XP. If you have a dierent
operating system, any screenshots on your computer may appear dierent to the following examples.
1. Why can’t I access the web-based conguration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website nor do you
have to be connected to the Internet. The device has the utility built-in on a ROM chip in the device itself. Your computer must
be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Microsoft Internet Explorer® 7 and higher
- Mozilla Firefox 3.5 and higher
- Google™ Chrome 8 and higher
- Apple Safari 4 and higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a
dierent cable or connect to a dierent port on the device if possible. If the computer is turned o, the link light may not be
on.
• Disable any Internet security software running on the computer. Software rewalls such as ZoneAlarm, BlackICE, Sygate,
Norton Personal Firewall, and Windows XP rewall may block access to the conguration pages. Check the help les included
with your rewall software for more information on disabling or conguring it.