User's Manual

22
DISPLAYS2GO Rev. 05/29/20
⚫ No Wi-Fi signal
➢ Wi-Fi is not turned on in product
settings.
➢ Wi-Fi is not connected to a
network
➢ Low or no signal from the router
➢ Antenna is missing or not pointed
upward.
➢ Damaged PC board
□ Check that Wi-Fi is turned on in settings
o Click the settings icon from the
Android home screen.
o Click “Wi-Fi”.
o Click the on/off icon in the upper
right hand corner to turn on Wi-Fi.
o “On” will appear on the upper left
hand side.
o Then select your Wi-Fi network
□ Confirm that the antenna is in place and
pointed upward.
□ Check that other devices are receiving the
signal.
o If other devices are not receiving the
Wi-Fi signal, please contact your
internet service provider.
□ Unplug or reset the router and wait for 20
seconds. Restart the router and check.
❖ If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫ Parts missing or
Damaged
➢ Parts missed during
manufacturing. (No charge for
replacements)
➢ Parts lost or damaged by the
customer. (There is charge for
replacements)
❖ Contact a customer service representative.
⚫ Having problems
with installing
software or getting
content to play
➢ Did you purchase the
DisplayIt!Xpress software from
Displays2go?
➢ Did the customer purchase or
downloaded another 3
rd
party
software onto the product?
□ If you purchased DisplayIt!Xpress software
from Displays2go or from Best Wave directly,
please contact Best Wave at
support@bestwave. com or [phone]
ext. 2
□ If you purchased or downloaded another 3
rd
party software onto the product, please
contact the 3
rd
party software company’s
customer support for assistance.
⚫ Cannot upload
content
➢ Content format is not compatible.
➢ Content files are too large.
➢ Port being used is defective
➢ App being used to play content is
defective.
➢ Android board is defective.
 Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV, MKV,
flv, MP3, MP4, MOV.
 Confirm file size is less than available space.
❖ If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.