User Manual

English 97
Troubleshooting
Problem Possible cause Solution
Excessive smoke
during a self-
cleaning cycle.
There is excessive soil in the
oven.
Press OFF. Open the windows
to rid the room of smoke. Wait
until the self-cleaning cycle is
cancelled. Wipe up the excessive
soil and then start the self-
cleaning cycle again.
The oven door
will not open
after a self-
cleaning cycle.
The oven is too hot. When the oven cools sufficiently,
the automatic door lock will
release, and the door can be
opened.
The oven is not
clean after a self-
cleaning cycle.
The oven controls were not set
correctly.
See the Self Clean section on
page 61.
The oven was heavily soiled. Wipe up heavy spillovers before
starting the self-cleaning cycle.
Heavily soiled ovens may need
to be self-cleaned again or for a
longer period of time.
Steam is coming
out of the vent.
When using the convection
feature, it is normal to see steam
coming out of the oven vent.
This is normal operation and not
a system failure.
Use the oven as usual.
As the number of racks or
amount of food being cooked
increases, the amount of visible
steam will increase.
A burning or oily
odor is coming
from the vent.
This is normal for a new oven
and will disappear in time.
To speed the process, set a self-
cleaning cycle for a minimum of
3 hours.
See the Self Clean section on
page 61.
Strong odor. An odor coming from the
insulation around the inside of
the oven is normal for the first
few times the oven is used.
Operate the oven empty on the
bake setting at 400 °F for 1 hour.
Fan noise. A convection fan may
automatically turn on and off.
This is normal operation.
NX9900R_PRO RANGE_DOP36M96GL_DG68-01105C-02_EN.indd 97 2019-07-29  10:52:51