User Care Manual

English 35
Warranty and Service
Warranty and Service
Warranty
Review this section to learn the warranty and non-warranty terms and conditions
concerning this product. For details/clarications, contact Dacor.
What Is Covered—Certicate of Warranties: Dacor Cooktops
Within the 50 States of the USA, District of Columbia, and Canada*
Full 1-Year
Warranty
The warranty applies only to the Dacor appliance sold to the rst-use
purchaser, starting from the date of original retail purchase or closing
date for new construction, whichever period is longer. The warranty is
valid on products purchased brand new from a Dacor Authorized Dealer
or other Dacor authorized seller.
If your Dacor product fails to function within one year of the original
date of purchase due to a defect in material or workmanship, Dacor will
remedy it without charging you.
All cosmetic damage (e.g., scratches on stainless steel, paint/porcelain
blemishes, etc.) to the product or included accessories must be reported
to Dacor within 60 days of the original purchase date to qualify for
warranty coverage.
Coverage
Limitations
Service will be provided by a Dacor-designated service company during
regular business hours. (Service providers are independent entities and
are not agents of Dacor.)
These types of products carry a one-year parts warranty only:
• Dealer-display and model-home-display products with a production
date greater than 5 years
• Products sold “As Is”
• Products installed for non-residential use (e.g., religious
organizations, re stations, bed and breakfast, spas, etc).
All delivery, installation, labor costs, and other service fees are the
purchaser’s responsibility.
The warrant is null and void if the product’s serial numbers and/or tags
are altered/defaced/missing.
The owner must provide proof of purchase or a closing statement for
new construction upon request.
All Dacor products must be accessible for service.
Information codes
Displayed
code
Possible cause Solution
C0
The top sensor is open when the
burner is operating.
Turn off the cooktop and then restart. If
the problem continues, unplug the power
cord for 30 seconds or more and then
reconnect. If the problem is not xed,
please contact a local Dacor service center.
The top sensor is short when the
burner is operating.
C1
This code appears if the internal
temperature of a burner rises
abnormally high.
C2
The IGBT sensor is open when the
burner is operating.
The IGBT sensor is short when the
burner is operating.
d0
The key is pressed for more than
8 seconds.
Check if the key pad is wet or a key is
depressed. If the problem continues,
restart the appliance using the POWER
button. If the problem still continues,
contact a local Dacor service center.
F0
Communications between main
and sub PCBs failed.
Restart the appliance using the POWER
button. If the problem continues,
disconnect power for more than 30
seconds. Then, restart the appliance. If
the problem still continues, contact a local
Dacor service center.
F1
Communications between main
and EEP-ROM failed.
F2
The touch-enabled IC
communicates abnormally.
UP The voltage is too high or low.
Check the power connection and make
sure to turn the appliance on after
regulating the voltage (208 V to 240 V).
A2 DC Motor Locking Information
It occurs when DC Motor cannot operate
due to defects of PCB, wiring or blockage
of on motor blade.
DTI30P876BB,DTI36P876BB_DG68-01296A-00_EN+MES+CFR.indb 35 2020-06-02 �� 11:21:04