Use and Care Manual

45
Warranty and Service
Getting Help
Before you request service:
1. Review the Before You Call for Service section of this manual (see page 43).
2. Use the helpful tips found in our Problem Solution Guide.
3. Become familiar with the warranty terms and conditions of your product.
4. If none of these tips or suggestions resolves your problem, call our Customer Service Center
at the number below.
Dacor’s Customer Service Center is available 6:00
a.m. – 5:00 p.m. Pacic Time
For warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and Canada
Phone: [phone], extension 2822
For non-warranty repairs or questions in the US and Canada
Phone: [phone], extension 2813
Contact us through our web site at:
www.dacor.com/contact-us
Warranty
Warranty will be null and void on product that has altered,
defaced, or missing serial numbers and tags.
The owner must provide proof of purchase or closing statement
for new construction upon request. All Dacor products must be
accessible for service.
Warranty is null and void if non-ETL or non-CUL approved prod-
uct is transported from the U.S.A.
OUTSIDE THE FIFTY STATES OF THE U.S.A., THE
DISTRICT OF COLUMBIA, AND CANADA:
LIMITED FIRST YEAR WARRANTY
If your Dacor product fails to function within one year of the
original date of purchase due to a defect in material or work-
manship, Dacor will furnish a new part, F.O.B. factory to replace
the defective part.
All delivery, installation, labor costs and other service fees are
the responsibility of the purchaser.
continued...
What Is Covered
CERTIFICATE OF WARRANTIES: DACOR OVENS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DIS-
TRICT OF COLUMBIA, AND CANADA:
FULL ONE-YEAR WARRANTY
The warranty applies only to the Dacor appliance sold to the rst
use purchaser, starting from the date of original retail purchase
or closing date for new construction, whichever period is longer.
Warranty is valid on products purchased brand new from a Dacor
Authorized Dealer, or other seller authorized by Dacor.
If your Dacor product fails to function within one year of the
original date of purchase, due to a defect in material or work-
manship, Dacor will remedy it without charge to you.
All cosmetic damage (such as scratches on stainless steel, paint/
porcelain blemishes, etc.) to the product or included acces-
sories must be reported to Dacor within 60 days of the original
purchase date
to qualify for warranty coverage. Consumable
parts such as lters and light bulbs are not covered and are the
responsibility of the purchaser.
LIMITATIONS OF COVERAGE
Service will be provided by a Dacor designated service company
during regular business hours. Please note service providers are
independent entities and are not agents of Dacor.
Dealer display and model home display products with a pro-
duction date greater than 5 years, products sold “As Is,” and
products installed for non-residen
tial use, which include but are
not limited to religious organizations, re stations, bed & break-
fast, and spas carry a one year parts warranty only. All delivery,
installation, labor costs, and other service fees are the responsi-
bility of the purchaser.