Technical information

Technical Manual - Page 10

POLICIES

AND

PROCEDURES

PARTS RETURN POLICY

Effective March 1, 2000 Dacor implemented a Factory Direct Parts Return Policy. Each part to be returned should

be shipped back in the original container with the shipping label enclosed in the replacement box. A copy of the

NARDA/USA claim form should be enclosed with the part being returned. This new policy will not affect Canada.

WARRANTY REPLACEMENT OF GAS COOKTOP GRATES AND CAPS

In recent years, manufacturers have developed new lighter colored gas cooktop grates and burner caps. Lighter

components show signs of normal wear more quickly than the traditional black components. Warranty will cover

defects in materials or workmanship but not normal wear. Due to the high cost of these parts, Dacor does not authorize

parts Distributors or service agencies to replace these parts under warranty. If you have a customer requesting gas

cooktop grates or caps (under warranty) please refer them to our customer service department.

Credit will not be issued on replacement caps and grates submitted as warranty without prior authorization.

PROCEDURE FOR SUBMITTING PARTS WARRANTY CLAIMS

Please see previous section “processing a labor claim” explaining the distribution of the NARDA claim form. The Parts

Distributor would send the PINK copy of the NARDA to Dacor along with any summary or debit form preferred.

REPLACEMENT PART WARRANTY

Replacement parts are guaranteed for one year from the date of installation. A copy of the original service invoice must

be included with the part when returning to the parts distributor for credit.