Use and Care Manual

7
Before You Call for Service
Problem — Solution Guide
Problem May Be Caused By What to Do (Solution)
Nothing Works.
(Lights and fan do not work.)
Power to hood is off. Turn power ON at the junction or fuse box.
Check for a tripped breaker or blown fuse.
Power outage. Call your electric company.
Hood is not connected to electric
power. Miswire.
Have a qualified electrician connect hood to
electric power.
Lights do not work (but fan
works).
Lights knob is not turned far
enough.
Continue to turn the lights knob clockwise.
Light bulb is loose. Check to make sure that the light bulb is
completely screwed in (see page 6).
Light bulb is burned out. Replace the light bulb (see page 6).
Fan starts but does not work
properly.
(Fan does not draw enough
heat and smoke.)
Fan speed is too low. See Operating Instructions (see page 4).
Filters are clogged or dirty.
There are open windows, HVAC
interference
Check filters. Make sure they are completely
clean and free of oils, solid grease, and foreign
objects and debris.
Check for drafts, open windows, and airflow
interference.
Damper is stuck or ductwork is
clogged.
Consult with a qualified installation
professional.*
Fan does not work, (but lights
work).
Electrical malfunction in the fan or
fan switch. Miswire.
Call for service.
* The ductwork connecting the RNIVS to the outside of the house or building is not manufactured, warranted, or ser-
viced by Dacor.
The consumer is responsible for having a qualified installer install and maintain the ductwork.
Warranty and Service
Before you request service:
1. Review the Before You Call For Service section
above.
2. Use the helpful tips found in our
Problem — Solution Guide.
3. Become familiar with the warranty terms and con-
ditions of your product on the following page.
4. If none of these tips or suggestions resolves your
problem, call our Customer Service center at the
number shown.
Getting Help
Dacor’s Customer Service center is available
6:00 a.m. – 5:00 p.m. Pacific Time
For warranty repairs or questions and for
Dacor Distinctive Service (DDS)
in the US and Canada
Phone: [phone], extension 2822
For non-warranty repairs or questions in the
US and Canada
Phone: [phone], extension 2813
Contact us through our website at:
www.dacor.com/contact-us