User`s manual

40 PANTERA 22M User’s Manual
Teledyne DALSA 03-032-20049-02
6.4 Product Support
If there is a problem with your camera, collect the following data about your a pplication
and situation and call your Teledyne DALSA representative.
Note: You may also want to photocopy this page to fax to Teledyne DALSA.
Customer name
Organization name
Customer phone number
fax number
Complete Product Model Number
(PT-21-11M04, PT-21-06M08...)
Complete Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer, light
sources, etc.)
Acquisition System software
(version, OS, etc.)
Power supplies and current draw
Data rate used
Control signals used in your
application, and their frequency or
state (if applicable)
 EXSYNC Other _______
Results when you run the gcp
command
Detailed description of problem
encountered.
please attach description with as
much detail as appropriate
In addition to your local Teledyne DALSA representative, you may need to call Teledyne
DALSA Technical Sales Support:
Voice:
Fax:
North America
519-886-6000
519-886-8023
Europe
[phone]
[phone]
Asia
519-886-6000
519-886-8023