User`s manual

108 • Troubleshooting Genie Color Series-GigE Vision Camera
Device Not Available
A red X over the GigE server tray icon indicates that the Genie device is not found. This indicates either a major
camera fault or condition such as disconnected power, or a network issue where there is no communication.
• Review the section "
Installation Overview & Preparations" on page 18 to verify required installation steps.
• See "
Network Configuration Tool" on page 78 to review networking details.
Device IP Error
The GigE server tray icon shows a warning with IP errors. Review the following topics on network IP problems to
identify and correct the condition.
Multiple Camera Issues
• When using multiple cameras with a computer with multiple NIC ports, confirm each Genie has been
assigned an IP address by checking the GigE server (see "
Sapera GigE Server Details" on page 83).
• LLA mode can only be used for one NIC port. For other NIC ports use a DHCP server or persistent IP. For
details see "
GigE Server Warning Example 1a: IP error with multiple NICs" on page 110 and "GigE Server
Warning Example 1b: IP error with multiple NICs" on page 111.
• To reduce network traffic in configured problem free systems, use the Network Configuration tool to
conflict and camera discovery broadcasts. See "
Network Card Information and Configuration" on page 80
and "
System Information and Configuration" on page 79.
• When using multiple cameras connected to an VLAN Ethernet switch, confirm that all cameras are on the
same subnet setup on that switch. See "
Using Genie with a VLAN Ethernet Switch" on page 75.
Other IP Issues
• "GigE Server Warning Example 2: Subnet Mask or IP error" on page 112
• "
GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled" on page 112
Device Available but with Operational Issues
A properly installed Genie with no network issues may still not perform optimally. Operational issues concerning
cabling, Ethernet switches, multiple cameras, and camera exposure are discussed in the following sections:
Always Important
• Why should Genie firmware be updated? See "Firmware Updates" on page 113.
• "
Power Failure During a Firmware Update–Now What?" on page 114
• "
Cabling and Communication Issues" on page 114
Getting Timeout Messages
• See "Acquisition Error with a Timeout Message" on page 115
• Or specifically "
Disabling Windows Firewall" on page 115
No Timeout messages
• I can use CamExpert to grab (with no error message) but there is no image (display window stays black).
See "
Acquisition Error without Timeout Messages" on page 117.
• There is no image and the frame rate is lower than expected. See "
Camera is functional but frame rate is
lower than expected" on page 117.