User`s manual

Genie Color Series-GigE Vision Camera Troubleshooting • 109
• There is no image but the frame rate is as expected. See "Camera is functional, frame rate is as expected,
but image is black" on page 117.
There is a problem with the acquisition
• "Grab has Random Bad Data or Noise" on page 117
Other problems
• "Ethernet Switch Issues" on page 120
• "
Older Laptop Computer Networking Issues" on page 119
Verifying Network Parameters
DALSA provides the Network Configuration tool to verify and configure network devices and the Genie network
parameters. See section "
Network Configuration Tool" on page 78 if there were any problems with the automatic
Genie software installation.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid DALSA personnel when support is
required, the following three status files should be generated and included with the request for support.
• The host computer network status file is generated by following the instructions "
Creating a Status Report" on
page 83.
• From the computer folder [installation drive]:\DALSA\Genie\bin there is a report.txt file automatically
generated on firmware updates.
• From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log Viewer program. From its
File menu click on Save Messages to generate a log text file.