User`s manual

120 • Troubleshooting Genie Color Series-GigE Vision Camera
Ethernet Switch Issues
An Ethernet switch usually works transparently and presents no problems. Review the following list when
troubleshooting switch issues.
• Is the Ethernet switch powered on.
• Are all ports used configured as active; not disabled.
• Are all ports running at gigabit speeds–not low speed (i.e. not 10 or 100 Mbps).
• Is the switch configured to use Jumbo Frames.
• Verify the Ethernet cabling. Poor cables will cause connections to auto-configure at lower speeds.
• When using a VLAN Ethernet switch, confirm that the Genie and controlling computer are on the same
VLAN subnet group setup on that switch.
• When using a chain of switches, ensure that inter-switch connection speeds are the same (1000 Mbps).