User`s manual

122 • DALSA Contact Information Genie Color Series-GigE Vision Camera
Genie Technical Support
Any support question or request can be submitted via our web site:
Technical support form via our web page:
Support requests for imaging product installations,
Support requests for imaging applications
http://www.imaging.com/support
Product literature and driver updates
http://www.imaging.com/download
Before contacting Technical support, the following three status files should be generated and included with the
request for support.
• The host computer network status file is generated by following the instructions "
Creating a Status Report" on
page 83.
• From the computer folder [installation drive]:\DALSA\Genie\bin there is a report.txt file automatically
generated on firmware updates.
• From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log Viewer program. From its
File menu click on Save Messages to generate a log text file.