User`s manual

4 • Contents Genie Color Series-GigE Vision Camera
Environment..................................................................................................................................101
RUGGEDIZED RJ45 ETHERNET CABLES ................................................................................................102
C/CS-MOUNT NIR AND UV FILTER .....................................................................................................103
Back Focal Variance when using a Filter ....................................................................................104
COMPUTER REQUIREMENTS FOR GENIE CAMERAS................................................................................105
Host PC System.............................................................................................................................105
Ethernet Switch Requirements ......................................................................................................105
Ethernet to Fiber-Optic Interface Requirements ..........................................................................105
EC & FCC DECLARATION OF CONFORMITY.........................................................................................106
TROUBLESHOOTING............................................................................................................................107
OVERVIEW ............................................................................................................................................107
Problem Type Summary................................................................................................................107
Verifying Network Parameters......................................................................................................109
Before Contacting Technical Support ................................................................................................... 109
INSTALLATION ISSUES AND FUNCTIONAL PROBLEMS............................................................................110
GigE Server Warning Example 1a: IP error with multiple NICs .................................................110
GigE Server Warning Example 1b: IP error with multiple NICs .................................................111
GigE Server Warning Example 2: Subnet Mask or IP error ........................................................112
GigE Server Warning Example 3: Filter Driver (CorSnid) Disabled ..........................................112
DEVICE AVAILABLE WITH OPERATIONAL ISSUES..................................................................................113
Firmware Updates ........................................................................................................................113
Power Failure During a Firmware Update–Now What? .............................................................114
Cabling and Communication Issues .............................................................................................114
Acquisition Error with a Timeout Message ..................................................................................115
Disabling Windows Firewall................................................................................................................. 115
Acquisition Error without Timeout Messages...............................................................................117
No camera exposure when expected...................................................................................................... 117
Camera is functional but frame rate is lower than expected................................................................. 117
Camera is functional, frame rate is as expected, but image is black..................................................... 117
Grab has Random Bad Data or Noise ..........................................................................................117
Grab has Random Bad Data or Noise – Case 1.................................................................................... 118
Grab has Random Bad Data or Noise – Case 2.................................................................................... 118
Grab has Random Bad Data or Noise – Case 3.................................................................................... 118
Older Laptop Computer Networking Issues..................................................................................119
Configuration Recommendations with Laptops..................................................................................... 119
Problems with Disconnecting NICs ..............................................................................................119
Ethernet Switch Issues ..................................................................................................................120
DALSA CONTACT INFORMATION....................................................................................................121
GENIE SALES INFORMATION .................................................................................................................121
GENIE TECHNICAL SUPPORT .................................................................................................................122
GLOSSARY OF TERMS .........................................................................................................................123
INDEX........................................................................................................................................................127