User`s manual

Genie Color Series-GigE Vision Camera Network Overview & Tools • 83
Creating a Status Report
Before contacting DALSA technical support, the user should review the Troubleshooting section of this manual
(see "
Troubleshooting" on page 107). Most installation, configuration, and imaging issues are documented along
with their solutions.
To aid technical support, the tool can save a network configuration report. From the File menu select “Save current
status”. You will be prompted for a filename for the report text file. This file should always be sent with any request
for technical support.
Sapera GigE Server Details
This section provides additional details on the GigE Server not covered in the Genie installation section of this
manual. Generally the Genie automatic installation requires no user intervention.
• The Sapera GigE Server implements the GigE Vision Control Protocol (GVCP). This provides the interface to
generate GVCP messages to control and configure a GigE Vision device.
• GigE Server handles the heartbeat messages, allowing an application in development, to be single-stepped
while in debug mode, without loss of the camera connection.
• GigE Server is a single application going through the firewall. This simplifies firewall settings as only this
application needs to be listed in the firewall exceptions.
• The GigE Server periodically rescans the network to discover any new camera that might have been added to
the network. This will also identify devices removed.
• When required, it is possible to disabled the GigE server. A Sapera application will then directly be linked to
the library responsible for GigE Vision control channel communications. This can be used to minimize inter-
process communications.
• The GigE Server Status window provides valuable information about the GigE Vision devices present on your
system (see "
Problem Type Summary" on page 107).