User`s manual

44 Pantera 1M60 and 1M30 User’s Manual
DALSA 03-032-10033-09
6.4 Product Support
If there is a problem with your camera, collect the following data about your application
and situation and call your DALSA representative.
Note: You may also want to photocopy this page to fax to DALSA.
Customer name
Organization name
Customer phone number
fax number
Complete Product Model Number
(DS-21-01M60, DS-1A-01M30...)
Complete Serial Number
Your DALSA Agent or Dealer
Acquisition System hardware
(frame grabber, host computer, light
sources, etc.)
Acquisition System software
(version, OS, etc.)
Power supplies and current draw
Data rate used
Control signals used in your
application, and their frequency or
state (if applicable)
 EXSYNC  BIN
 MCLK  Other _______
 PRIN
Results when you run the gcp
command
Detailed description of problem
encountered.
please attach description with as
much detail as appropriate. If
including images, save them in the
.tiff format.
In addition to your local DALSA representative, you may need to call DALSA Technical
Sales Support:
Voice:
Fax:
North America
519-886-6000
519-886-8023
Europe
[phone]
[phone]
Asia
519-886-6000
519-886-8023