Specifications

GEVA User’s Reference405-00024-00
13Rev 02; 9 November 2010
3. SUPPORT AND MAINTENANCE
Support
DALSA IPD provides the following support resources:
Documentation
In addition to this manual, the following information ships with the product:
Online help – fingertip help is available on every screen (“panel”) of the Sherlock and iNspect
software.
PDF document – a copy of this manual is located on the hard drive, in directory “PDF Manuals”.
Genie Camera manuals available from the Start menu, Start–>Programs–>DALSA–>Genie.
IPD Website
Our www.dalsa.com/ipd website is updated regularly with the latest information.
Factory Support
Call, fax, or email your local representative, or the DALSA IPD Headquarters, for product sup-
port.
DALSA IPD Main Number: +1.978.670.2002
700 Technology Park Drive FAX: [phone]
Billerica, MA 01821 Email: [e-mail]
Internet: http://www.dalsa.com/ipd
To assist our staff in supporting you better, please have the following information available:
1. Name of DALSA IPD representative who sold you the product.
2. Serial number of the unit.
3. Description of how the product is being used (application and environment).
4. Description of the problem and what you were doing when the problem occurred.
5. Exact wording of any error or warning messages that the product displayed.
6. What you have done to try and solve it.
Maintenance
For continued product health and reliable results, DALSA recommends regular maintenance
checks to keep the equipment free of dust and dirt. Use anti-static compressed air to blow dust off
the Lens and use a lens cloth or cleaner to wipe away grease, oil, or fingerprints.