Specifications

GEVA User’s Reference 405-00024-00
36 Rev 02; 9 November 2010
Troubleshooting
1. You have launched Sherlock, but the Sherlock application fails to open.
This problem is usually caused by either a mismatch in the available hardware and the configura-
tion files, or an incompatibility in the configuration file and the camera.
a. Verify all cameras are available, by hovering over the camera icon in the System tray, or
Start–Programs–DALSA–Sapera Network Imaging Package–DALSA GigE Vision De-
vice Status. If Sherlock is running the cameras should be “Connected”. If Sherlock is
closed, the cameras should be “Available”. If the Status windows says “IP Error” the ad-
dresses are not correctly set. Refer to Appendix E. If the Status window says “GVSP Un-
available” there is a problem with the GigE port driver. Refer to the document “Solving
GVSP Unavailable” on your GEVA in D:\IPD Install Files\VAGenie, or on the Sherlock
CD, in the directory \VAGenie.
b. Examine the file \Sherlock\Drivers\SaperaLTDrv.ini, and determine which Camera Con-
figuration files are in use, and how many cameras are called out.
c. Open the Sapera CamExpert utility from a desktop icon or from the Start menu: Start–
Programs–DALSA–Sapera
d. Select a Camera from the “Device” drop down. Select the camera configuration file
called out by the SaperaLTDrv.ini file. Notice if the message pane contains any errors. If
there are error messages, the camera firmware is not compatible with some parameter(s)
in the file.
e. Close CamExpert, and run the Genie Firmware Update utility. If the status says “Update
Required” the camera firmware is outdated. Click “Automatic” to run the update. If the
status says “Update Not Required” the configuration file is outdated. Follow the steps in
Appendix E to set up your Genie camera and save a new configuration file.
2. You have launched Sherlock, but you do not see a camera image on the display.
a. Pull down the Options–Acquisition menu. This display will tell you if there is not license
for acquisition.
b. The Options–Acquisition display will tell you what drivers are enabled and loaded.
Verify both the SaperaLTDrv and IFCDrv drivers are enabled. If they are not both en-
abled, enable them now and close Sherlock. Drivers are loaded only when Sherlock first
opens.
c. If there is no Image Window, it is possible the Color Camera is not configured for RGB
color. Sherlock does not support Raw 8, YUY2 or UYVY settings. Refer to Appendix E
on configuring the Genie camera.